Job details
Salary from $16 an hour job type full-time
Full job description
Hello! cosán group strives to creates a bright future for our employee and the patients we serveWe are an industry-leading healthcare organization, paving new pathways to modern aging in preventive care services for older adultsOur clinical team members make patients their top priorityUtilizing advanced technology, our care team engages patients through a variety of measures as they monitor patient conditions, changes in health status, and adoption of care plansWith the support of leadership and the cosan care culture committee, we strive to create a diverse culture where our team members feel supported and connected to the organization and its mission.
About our team:
Our team of professionals from across the country are setting the standard on concierge care through the delivery of technology and services supporting programs such as chronic care management (ccm), behavioral health integration (bhi), and remote patient monitoring (prm)The goal is for our team members to become ambassadors for the organization and for cosán to be considered one of the leading organizations in positive employee culture, with a workforce fully engaged and dedicated to the highest level of quality as they provide care for our patients.
Your responsibilities will be:
Using our proprietary software platform, connect with patients via telephone, making approximately 80-100 calls per day.
Consistently meet daily and monthly production goals while maintaining all quality requirements.
Educate patients about chronic care management (ccm) program and its benefits.
Update patient demographic information and patient eligibility for ccm.
Actively listen to patients and identify how ccm can benefit their needs.
Anticipate patient needs or concerns and professionally respond with ccm resources.
Actively participate in team and individual meetings that will enhance your knowledge of cosán and ccm.
Accommodate our customers and their patients’ needs.
Encourage new ideas to improve our processes and growing staff with a rethink approach.
Communicate patient needs when appropriate to staff members.
Gain proficiency in time management skills to complete expectations in a fast-paced environment.
Maintain all personal working devices such as laptops and headsets along with a conducive workspace environment.
Requirements:
5 years of professional work experience as a cma, lpn, lvn, social worker, or other credentialed health professional as approved.
6 months or more in a phone based professional environment
6 months or more experience and knowledge of hipaa regulations and guidelines
Knowledge of ccm and medicare preferred
Knowledge of medical terminology preferred
Ability to connect quickly and genuinely with patients, clients, and peers
Professional and resourceful style with the ability to work independently and as a part of a team
Strong written and verbal communication
What we offer:
Competitive pay starting at $16.00 per hour based on certifications held.
Competitive benefits including: medical, dental, vision, life insurance, short term & long term disability, eap program, 401k plan, pto and much more.
Cosán cares culture that supports team members through weekly and monthly communications, regular training opportunities, and initiatives to enhance employee engagement and team development.
Opportunity for advancementAt cosan group, we are committed to promoting within allowing you to further your career.
