Job details
Job type full-time
Full job description
Since 1992, ciena has been driven by a relentless pursuit of network innovationWe believe in a network that grows smarter, more agile, and more responsive every dayThis means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by ciena technologiesCiena makes your social / entertainment / business existence real.
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Scope of responsibilities
Reports to regional services manager and takes direction from projects leads (services project management, engineers, etc) .
Acts as a lead commissioning engineer on ciena services projects
They will provide field-level evaluation of network design and engineering documentation to ensure accuracy and coherency
Provide tactical consultation and strategic guidance to project management for network turn-up and planning
Performs the turn-up, testing, and troubleshooting of various ciena products in both greenfield and in-service environments.
Able to take a field technical lead role on projects working directly with project managers and the account team.
They will help develop the testing & commissioning skills and competencies of internal ciena field staff and service partners.
Primary duties and responsibilities:
Takes direction from and performs the actions provided by senior & lead field service engineer to implement medium to high complexity upgrades of ciena equipment on customer’s in-service networks without impacting the services provided to the end userThis includes, but is not limited to, channel adds, node insertions, traffic migrations, and hw/sw upgrades.
Assist the senior & lead field service engineer in validating and performing the actions detailed in the method of procedure (mop)Ensures the customer’s network is operating in a stable state as designed during maintenance window activities.
Provides remote and/or on-site technical assistance during complex greenfield deployments of ciena equipment to ensure that the network has been tested as per the network design specification and is operating correctly prior to customer hand-off.
Provides project status reports to the assigned senior & lead field service engineer.
Assists with the creation of complex/custom mops for both new deployments and in-service upgrades
Uses knowledge and practical experience of managed dwdm optical networks to troubleshoot and solve technical problems encountered during the deployment of both new networks and upgrades to existing networks.
Escalates technical issues into regional technical support, accurately defines the problem and participates in troubleshooting to ensure it is resolved to the satisfaction of customer.
Reviews and disseminates field service bulletins (fsb) and internal service bulletins (isb)
Actively search for update their knowledge in new products and also provide feedback to the npi group on product issues that require attention
Interfaces and escalates deployment related issues to the assigned senior & lead field service engineer and support application specialist
Interfaces and recommends deployment related process improvements to the services operations manager
Participates in pre-deployment setup conference calls with the customer
Education and experience
B.scElectrical engineering, optical engineering, computer science or a related field of discipline
3-8 years of directly related optical/ethernet experience.
Two years experience with the turn-up and test of ciena fiber optic transport and or switching equipment.
Pc proficiency - ability to use a personal computer and various software applications (ms office, basic web skills)
Candidate profile
Critical thinking / analysis - sees multiple relationships; capable of analyzing multidimensional problems
Technical expertise - demonstrates a breadth of knowledge across product portfolio
Developing other - provide instruction, on-going coaching and actively creates development opportunities
Leadership - helps focus the team and charts a path forward.
Applied creativity - thinks out side the box; breaks the mold
Customer orientation - acts to add value to the customer relationship and/or account team.
Ability to handle continuous travel and accept continuous unusual work hours
Ability to handle stressful situations during maintenance window activities and
Intermediate skill sets in problem solving down to the design level and then translating that back to engineering for resolution
Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results
Ability to make timely and accurate assessments of complex situations
Ability to make decisions independently and execute those decisions in a timely manner
Self-motivated and customer focused
Excellent customer service interaction skills
Strong leadership abilities
Strong written and verbal communications skills
Ability to work in a collaborative environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this jobThey are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About ciena
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcomeWe attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our successOur culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: customer first, integrity, velocity, innovation, and outstanding people.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purposeWe trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the worldWith ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundariesUnlock your potential at ciena!
Being you @ ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globallyCiena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable lawWe do not tolerate any form of discriminationCiena is also committed to compliance with all fair employment practices regarding citizenship and immigration statusIf contacted in relation to a job opportunity, you should advise ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the recruitment partners we work withAdditionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposesWe request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending ciena’s interview process or seeking employment with us.
