Job details
Job type full-time
Full job description
Project cornerstone summary
Today, our medicare advantage business is administered on multiple legacy core technology platforms that lack automation and do not support all its business requirementsThis results in an unfavorable administrative cost position and an overly complex operating model that, if not addressed, will create potential compliance risk and impede growth.
Given the importance of medicare advantage growth to our enterprise success, we are embarking on a multi-year commitment – called project cornerstone – to move that business from multiple platforms to a single modern claims administration technology, and align processes that will ultimately improve competitiveness with the market, drive long-term affordability, and enable us to scale reliably to support growth.
Role details
As an enabler of enterprise strategic priority #3 (medicare advantage growth), the cornerstone program will drive a competitive administrative cost structure while delivering consistent, compliant operational performanceThis will be accomplished through the implementation of a new operating model – transformation across people, process, and technology.
The cornerstone process engineer is responsible for defining and supporting process optimization that meets business needs to enable efficient and scalable growthThey own driving future state end-to-end process design, recommendations for optimization, and quantification of value delivered through recommendations.
This individual will work virtually with business, technology, and solution teams to develop future state processes, as well as help to inform refinements of epic and feature backlogs based on various process and data inputsThis individual must possess strong understanding of process engineering principles, including virtual application of lean and six sigmaThis individual will be responsible for maintaining and communicating process related prioritization, contributing to key roadmaps (as applicable), and leading process design working sessions.
Primary responsibilities
Debrief on previous efforts, cornerstone north star objectives, and business cases
Through virtual kaizen events, design future state end-to-end business processes within the enrollment & fulfillment agile release train (art)
Incorporate business case requirements, and identify optimization for future state end-to-end business processes
Define optimization value estimates, and recommend prioritization of identified optimization
Contribute to the refinement of process optimization guiding principles, templates & inventory framework
Contribute to the refinement of the process design approach
Work with art leadership to establish design priorities and timelines
Actively participate in required agile ceremonies and sessions including backlog refinement, decomposition, program increment planning, and intake
Technical skill requirements
Expert-level knowledge of process engineering and associated methodologies, techniques, processes, tools, and approaches (e.gLssbb – lean six sigma black belt, lean, kaizen)
Business process management system design
Proven ability to conduct root cause analysis and problem solving
Experience in development of cross-organizational value streams, showing e2e workflow and associated process data through gathering and analyzing existing business and process data
Design of effective process measurements and control mechanisms to leverage metrics and data for optimal business performance and inform future state design
Knowledge of agile principles
Demonstrated ability to drive results; credibility as a senior-level process engineer
Strategic thinking: ability to juggle multiple goals and deadlines in the context of the big picture
Team leadership & development: ability to mentor, coach and effectively transfer expertise to others; self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader
Facilitation, negotiation & problem resolution skills: ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
Qualifications (i.e., preferred education, experience, attributes)
Bachelors degree in business field, or 10 years work experience in a process improvement role.
Minimum 5 years experience as a lean six sigma black belt
Lean six sigma black belt certification
Medicare operations experience with background in health plan core admin (enrollment & fulfillment), government programs preferred
Ability to lead, coordinate and partner with the business to design and operationalize new / improved business processes; drive stakeholders to consider all possibilities and move beyond current thought processes
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
Has proven results of building and creating new solutions through the use of virtual creativity and innovation
Strong executive stakeholder relationships including engagement and alignment
Able to prioritize work and manage conflict
Resilience and resourcefulness
Core competencies
Customer centric thinking
Managing vision and purpose
Driving change
Influential leadership
Negotiation
Professional savvy
This role is work at home which allows most work to be performed at homeEmployees must be fully vaccinated if they choose to come onsite.
This position is not eligible to be performed in colorado.
About cigna
Cigna corporation exists to improve livesWe are a global health service company dedicated to improving the health, well-being and peace of mind of those we serveTogether, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millionsThrough our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovationWhen you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s livesWhat difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: seeyourself@cigna.com for supportDo not email seeyourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
