Job details
Job type full-time
Full job description
**united states work at home opportunity
Role summary:
In the senior premium representative role, you will be responsible for providing world class customer service to our clientsYou will interact regularly with internal and external customers and partners as it relates to client invoicing, account reconciliation and collectionsThis role requires analyzing complex client data to reconcile and resolve discrepancies.
Responsibilities/core functions:
Manage assigned portfolio of complex client accounts
Perform tasks related to collections processes and procedures
Perform tasks related to review of client ar for preparation of necessary adjustments/disbursements to submit to processing team
Research/respond to billing or payment inquiries within established turnaround timesEscalate issues as needed.
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Facilitate conference calls or meetings with internal and external parties
Extensive research related to member eligibility and rate variances
Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
Build effective relationships with internal and external partners
Handle special billing or report requests
Analyze client data utilizing various reports and resources
Prepare and distribute schedule a & c tax forms
Coordinate various activities to ensure compliance with tax regulations
Competencies:
Action oriented
Customer focus
Cross-cultural sensitivity
Client/peer relationships
Drive for results
Learning on the fly
Organizing
Perseverance
Priority setting
Problem solving
Time management
Qualifications/requirements:
Previous work experience in a fast paced business environment
Accounts receivable experience a plus
High school degree required; bachelor’s degree preferred
High level of initiative and leadership skills
Ability to handle complex, difficult or escalated issues highly preferred
Excellent organizational aptitude and high attention to detail
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
Team player with effective verbal and written communication skills highly preferred
Strong analytical and problem-solving skills highly preferred
Ability to multi task and prioritize workload
Microsoft office with intermediate excel and access knowledge (v-look up proficiency, pivot tables and formulas) highly preferred
Note : we are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connectionA mobile or hot spot environment is not acceptable and you may need to purchase an ethernet cord depending on your current set up.
For this position in colorado, we anticipate offering an hourly rate of $18 - $27, depending on relevant factors, including experience.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we doWhile you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your bestStarting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programsWe also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every dayFor more details on our employee benefits programs, please visit the “life at cigna” tab on our careersite: www.cigna.com/careers
About cigna
Cigna corporation exists to improve livesWe are a global health service company dedicated to improving the health, well-being and peace of mind of those we serveTogether, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millionsThrough our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovationWhen you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s livesWhat difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: seeyourself@cigna.com for supportDo not email seeyourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
