Job details
Job type full-time
Full job description
Cirrusmd is a text-first enterprise solution that connects people with no-barriers access to a live doctor, real-time, who can always helpCirrusmd was founded in 2012 and is headquartered in denver, coWe are partnered with major national payers, employers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nationIf you are looking to make a lasting impact where your voice matters, consider joining our team.
Who we’re looking for:
We are looking for a client success manager with healthcare industry experience to join our team to contribute to our mission of redefining the healthcare experience for patients and providersThe client success manager is responsible for developing and maintaining an exceptional relationship with both internal and external stakeholders with the ultimate goals of customer retention and growth by identifying upsell opportunities, growing membership/employee lives, and meeting utilization goals.
This position can sit remote anywhere in the u.s., with the flexibility to work from our denver hq as you’d likePlease note that no matter where you are located, all employees should be available during our core working hours from 9 am to 3 pm mdt monday through fridayThe salary range for this role is up to 90,000/year + bonusActual pay may vary based on job-related skills, qualifications, certifications, and experienceThis role may also be eligible for a discretionary bonus in addition to equity incentives and a comprehensive benefits package.
Work with internal and customer partners ensuring the team’s success while conceptualizing and developing new programs to deepen customer relationships.
Analyze and present results to demonstrate the immediate and downstream impact of participation in programs
Develop presentations to show return on investment and program outcomes
On-going, detail-oriented management with new and existing customers to deepen and broaden relationships with external clients for business growth and internal clients to facilitate client needs
Set proper customer expectations based on knowledge of the cirrusmd platform, scope of relationship, and contractual requirements.
Ongoing review of program outcomes to make recommendations ensuring that customers are optimizing the cirrusmd platform to its full potential
What you’ll accomplish:
Manage intake and implementation of new projects from client success leadership and sales team; act as key customer contact to facilitate implementation process and hit go-live timelines
Develop and maintain strategic account plan for growth and retention: strategize with client on all opportunities to ensure solutions are being effectively utilized/expanded
Work with sales support, product management, and business development to complete requests for proposals/information in a timely, accurate, and professional manner
Understand clients’ business objectives and vision, sharing those objectives with the cirrusmd team
Deep understanding of cirrusmd’s solution, how it’s implemented and intended to be used by the client
Lead client presentations and facilitate site visits
Be technically astute, able to manage it and other product related discussions
Provide market feedback to the product and marketing teams for future product development
Maintain up-to-date knowledge and strategy of company initiatives, industry trends
Requirements
Minimum 3 years successful selling and/or account management experience in healthcare services required
Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
Excellent communication and partnership skills
A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time
Bachelor’s degree or equivalent
Must have significant experience in the following areas:
Executive level relationship management experience
Enterprise-wide solutions
Proven ability to meet and exceed goals
Strong listening and communication skills
Demonstrates strong problem-solving skills
Well organized and pays attention to details
Ability to conduct boardroom presentations and facilitate group discussions
Ability to conduct engaging product demonstrations
Making data driven decisions
Ability to travel up to 50%
Benefits
Cirrusmd is paving the way to a better healthcare future and our work truly matters! we are quickly transitioning from a startup to a highly recognized healthcare industry disruptorOur solution is exceptionally accessible, instantly available, and simply scalableIf you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver care without barriersWe take the health and happiness of our employees seriously and offer great benefits including:
Competitive compensation
Deeply subsidized medical, dental & vision insurance for you and your family
Unlimited pto / vacation
401(k) + match & stock options
Paid maternity & paternity leave
Remote friendly (with the option to work out of out denver hq)
Growth opportunity
A positive, collaborative and diverse culture
Social events onsite & remote
Free, unlimited access to our text-first platform
Cirrusmd is committed to creating a diverse and inclusive workforce and is proud to be an equal opportunity employerWe aim to create a workplace that celebrates the diversity of our employees, users, and customersWe strive to deliver products and services that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation, veteran status, and national originWe are particularly focused on ensuring women and bipoc are equally represented across all positions, including managementOur focus is on advancing, cultivating, preserving a culture of diversity and inclusion as it directly aligns with our mission to provide access to affordable and personalized health care for everyone.
Notice to recruiters and placement agencies: if you are a recruiter or placement agency, please do not submit résumés to any person or email address at cirrusmd prior to having a signed agreement with human resourcesCirrusmd is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partnersAlso, any résumés sent to us without an agreement in place will be considered your company`s gift to cirrusmd and may be forwarded to our talent acquisition team.
