Job details
Job type full-time
Full job description
Cisive continues to make significant advances in the employment screening industry and is always looking for the right people to take us furtherRecognized as a national leader in quality of service, timely reporting, cost-effectiveness, state-of-the-art technology programs, and legal expertise in employee screening, cisive serves many of the country’s leading corporationsThrough our technology, cisive is able to quickly respond to changing customer needs.
The assistant site coordinator position is an integral part of the site support services team of the irm/carco division here at cisiveThe assistant site coordinator is responsible for supporting the site support services through accurate identification and remediation of underperforming performing site locations, site contract distribution and tracking and accurate timely processing of site exception queues.
Additionally, the assistant site coordinator assists with site on-boarding process, the timely and accurate transition of e sites to the mobile ai platform, and the assessment and routing of site inquiries for timely and accurate handling.
Position duties:
Identify and remediate underperforming performing sites with a high (qc) rate and time service.
Resolve difficult site interactions in a calm and empathetic manner.
Assess and route site complaints for proper handling and resolution to align with divisional site complaint and escalation procedure.
Timely and accurate processing of site coordinator and bad scan queues.
Timely and accurate handling of inquiries received via inbound fax, field operations mail box, quality control requests from irm operations team, and customer service requests submitted via the salesforce.
Provide weekly and monthly progress reports on targeted underperforming performing sites quality control (qc) results.
Update and report weekly insured qc impact results to irm operations leadership.
Report on and track weekly and monthly site missing gap reports.
Assist in compiling site visit data for irm field representative.
Assist with uat testing for the launch of updated and/or new mobile inspection applications and/or new site technology.
Other duties as assigned.
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Education & qualification requirements*:
High school diploma / ged with preference for associates degree.
Basic knowledge of ms office application and internet browsers i.e., google chrome, ms edge and internet explorer.
A/s 400 experience a plus.
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Required experience: *
Ability to problem solve and use critical judgment skills
Ability to work under pressure with multiple priorities
Ability to resolve basic to intermediate support and service issues.
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Expectations: *
Respond to all email requests within 1 business day from date of receipt.
Monitor and execute daily queues and other tasks within 1-2 business days
Prioritize and multitask as needed to maintain highest level of integrity and service within the department
Job type: full-time
Work location: multiple locations
