Job details
Job type full-time
Full job description
The ops sup srAnalyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core teamAdditionally, the ops sup srAnalyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clientsThe overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
Responsibilities:
Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Influence decisions through advice and counsel as well as facilitate services to others in area
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the operations department
Coordinate and contribute to initiatives that support the goals of the operations function and overall business
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as sme to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm`s reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of relevant experience
Experience with automated end-to-end sourcing tools
Proficient in microsoft office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor’s degree/university degree or equivalent experience
This job description provides a high-level review of the types of work performedOther job-related duties may be assigned as required.
Other responsibilities
Create, document and manage business certification testing related processes
Support release management, creation of production scripts/workbooks; inc and mim support; etc
Requirements authoring and business certification scenario support such as answering tester/analyst questions; requirement/test artifact reviews; oversight of bcct scenario writing and execution tasks, including authoring/executing scenarios; monitoring testing activities and statuses; accountability for final mitigation decisions; certification/attestation/approval of testing results.
Identify and recommend solutions for business analysis problems and escalate complex issues when needed
Additional qualifications:
Experience using the sawgrass desktop
Strong understanding of the project lifecycle.
Familiar with agile methodology
Excellent verbal and written communication skills
Able to work with various project stakeholders (ie project managers, sit/uat personnel, etc)
Job grade: c12
Location: position is remote.
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Job family group:
Operations - core
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Job family:
Operations support
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Time type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup incAnd its subsidiaries (`citi”) invite all qualified interested applicants to apply for career opportunitiesIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
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