Responsibilities:
Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
Provide operational supervision that encourages superior customer service for our internal and external customers.
Monitor the purchase review pipeline to ensure productivity goals are being met.
Provide status of loan files and turn times expectations to sales staff, internal and external customers as required.
Field and answer incoming questions regarding correspondent operations and/or specific file issues to endure immediate resolution for both internal and external customers.
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
Provide evaluative judgment based on analysis of information in complicated and unique situations
Ensure essential procedures are followed and contribute to the defining standards
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as sme to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm`s reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years of experience in the mortgage banking industry; loan processing, underwriting and closing.
Previous correspondent operations management experience with extensive knowledge of investor guidelines: fannie mae, freddie mac and ginnie mae
Working knowledge of mortgage compliance
Proven interpersonal skills, ability to interact with other departments and senior stakeholders
Extensive knowledge of the client onboarding processes
Working knowledge of commercial liability account opening, maintenance & anti money laundering (aml) requirements
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Proven organization and time management skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor’s degree/university degree or equivalent experience- preferred
Master’s degree preferred
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Job family group:
Operations - core
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Job family:
Operations support
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Time type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup incAnd its subsidiaries (`citi”) invite all qualified interested applicants to apply for career opportunitiesIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
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