Job details
Job type full-time
Full job description
Company description
Epsilon is the leader in outcome-based marketingWe enable marketing that’s built on proof, not promisesThrough epsilon peoplecloud, the marketing platform for personalizing consumer journeys with performance transparency, epsilon helps marketers anticipate, activate and prove measurable business outcomesPowered by core id®, the most accurate and stable identity management platform representing 200+ million people, epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful aiWith more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, epsilon is a trusted partner leading crm, digital media, loyalty and email programsPositioned at the core of publicis groupe, epsilon is a global company with over 8,000 employees in over 40 offices around the worldFor more information, visit epsilon.comFollow us on twitter at @epsilonmktg.
Job description
Who we are (or a little bit about us):
Citrusad is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world`s biggest retailers across 25 countriesOur tech paired with a world class services division is driving retailer media sales and enhanced ad serving for retailers of any sizeNow that’s refreshing!
In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest us ecommerce grocery networkEach strategic move has meant more success and allowed us to continue to win against our competitors.
Our mission is to be the world’s leading retail media platform, with every aspect of our business being world classWe are able to achieve this by living by our core principles:
Gratitude, honesty, and transparency
Show up
Know the role you play
Do less, deliver more, obsess
Incremental improvements
Take ownership
Collective leadership
Team before the individual and most importantly,
Mutual respect
Why this could be your next big break:
At citrusad, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and growAfter all, it’s our people that propel us forwardIf you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
The client solutions manager is an integral part of the team and is responsible for driving performance and sales support for omni-channel media programsThis role is centered on supporting the sales team throughout the pre- and post-sales process for media partnershipsThis includes managing a book of business alongside a salesperson, process efficiency development and operational managementThe position requires strong interpersonal skills to manage day to day client communication, a strategic mindset to develop media recommendations and deliver on retailer and brand goals.
About the role:
Client relationship management
Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members
Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
Facilitating year over year brand performance, in turn retailer growth
Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
Sales support & media strategy development
Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
Ensure 100% accuracy with crm data input and campaign setup including but not limited to paperwork
High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the analytics team)
Campaign execution & operations
Manage asset collection with suppliers
Handle campaign setup within multiple ad serving tool(s) and/or communication to campaign manager, oversee campaign implementation and ensure trafficking accuracy
Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
Inform clients of campaign status, if necessary, gather approvals from business lead and/or client on optimizations, make goods, etc.
Oversee billing/invoicing process; confirm billing details with supplier for crm input, finance communication and manage any invoice adjustments
Review and finalize campaign completion reports
Overall, the client solutions manager is better understood as a jack of many tradesWe empower our csms to manage all aspects of their brand relationships, from working with the sales team to develop strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analyticsThe csm is supported by leads in the various cross-functional departments, however, we think it’s important that the csm has the ability to action forward necessary tasks on demandWe think this helps prevent roadblocks and unnecessary passing of information to too many people.
About you:
We are looking for a client solutions manager who has the following skills, knowledge, and experience:
Excellent interpersonal communication skills
Solution oriented mindset
Proven thought leader in strategic planning and operational efficiencies
Efficient time management skills – able to sustain timeline management and campaign deliverables
Strong organizational skills
Experience in various ad server platforms and/or the ability and willingness to learn quickly
Working knowledge of retail, ecommerce, and digital industry
Ability to work in a team environment
Proficient in google suite products
It would be great if you also have:
Experience in crm tools
4+ years of account/client management experience
Bachelor’s degree in related fields (advertising, marketing, communications, etc.)
Why join us?
Here at citrusad we’re all about our peopleWe are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, citrusad is committed to promoting diversity and inclusivity within the workplaceWe want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Simply put – we love our people and understand it’s each of us coming together to create a winning
Consider a career at citrusad and be a part of one of the most influential and growing tech companies in our industry.
Where is citrusad located?
Citrusad is globally headquartered out of brisbane, australiaOur north american headquarters is in stPetersburg, floridaWe consider ourselves a flexible employer and many of our team members work remotely in many areas of the worldIn north america, a large majority of our team is located in florida with many others in los angeles, chicago, new york, atlanta, pennsylvania, toronto-ca, vermont and more.
Love this job and want to apply?
Click the “apply” link at the top of the page or apply directly with your linkedinApplying with linkedin will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right awayWe’re taking our time to review all resumes, and to find the best people for citrusad.
Thanks for your interest in working for citrusadWe love it here, and think you will, too.
Additional information
Great people, deserve great benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordinglyIf you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an equal opportunity employerEpsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local lawEpsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For san francisco bay and los angeles areas: epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the city of los angeles’ fair chance initiative for hiring ordinance and san francisco police code sections 4901-4919, commonly referred to as the san francisco fair chance ordinance.
Applicants with criminal histories are welcome to apply.
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