Job details
Job type full-time
Full job description
Company description
Epsilon is the leader in outcome-based marketingWe enable marketing that’s built on proof, not promisesThrough epsilon peoplecloud, the marketing platform for personalizing consumer journeys with performance transparency, epsilon helps marketers anticipate, activate and prove measurable business outcomesPowered by core id®, the most accurate and stable identity management platform representing 200+ million people, epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful aiWith more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, epsilon is a trusted partner leading crm, digital media, loyalty and email programsPositioned at the core of publicis groupe, epsilon is a global company with over 8,000 employees in over 40 offices around the worldFor more information, visit epsilon.comFollow us on twitter at @epsilonmktg.
Job description
Who we are (or a little bit about us):
Citrusad is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world`s biggest retailers across 25 countriesOur tech paired with a world class services division is driving retailer media sales and enhanced ad serving for retailers of any sizeNow that’s refreshing!
In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest us ecommerce grocery networkEach strategic move has meant more success and allowed us to continue to win against our competitors.
Our mission is to be the world’s leading retail media platform, with every aspect of our business being world classWe are able to achieve this by living by our core principles:
Gratitude, honesty, and transparency
Show up
Know the role you play
Do less, deliver more, obsess
Incremental improvements
Take ownership
Collective leadership
Team before the individual and most importantly,
Mutual respect
Why this could be your next big break:
At citrusad, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and growAfter all, it’s our people that propel us forwardIf you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Our product management team drives our product strategy and roadmap through a solid understanding of our customers` problems and needs, developing solutions that provide demonstrable customer value, delight end users, and ensure customer successWe encourage innovation and creativityOur team practices world-class product management based on agile and lean standard methodologyReporting directly to the svp of product and data - this role will help drive relentless product innovation and execution of our feature roadmap.
About the role:
Citrusad provides e-commerce retailers with a saas digital advertising platform that unleashes the potential of an online shelf spaceThrough its white-label retail media platform, citrusad empowers retailers to monetize their site traffic using personalized advertisement solutions including sponsored product listings, responsive display banners, email advertising, branded landing pages, and much more.
We are looking for a self-starting, detail-oriented, highly motivated technical account manager (tam) to join our growing team in the usAs a tam, you will play a pivotal role in managing the technical integrations and relationships with our biggest clients, ensuring the growth and success of these partnerships.
Act as a technical owner to assigned accounts, meeting regularly with clients and working through planning and execution of client needs
Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps
Monitor active client integrations to proactively identify, troubleshoot, mitigate, and resolve issues expeditiously
Be the advocate and voice for client requirements when collaborating with internal engineering and product management stakeholders for future feature requests
Field incoming incident inquiries and collaborate with customer success, system reliability, and engineering teams to ensure timely resolution, while communicating effectively with customers
Maintain strong technical knowledge of citrus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
Provide pre-sales support to the sales team to secure the “technical close” in the customer sales cycle
Provide post-sales strategic technical guidance to build solutions for complex problems and collaborating with all stakeholders: clients, internal account management, and engineering teams
Maintain internal and external documentation surrounding all client integrations
About you:
We are looking for a technical account manager who has the following skills, knowledge, and experience:
2 to 5 years of industry experience in a technical account manager, sales engineer, solutions architect, or support engineer role in a business-to-business, large/strategic customer segment
Bachelor’s degree in computer science (or related) from an accredited institution
Knowledge in debugging issues in the following languages: javascript, sql, html, xml
Proven record of achievement and technical solution expertise in a comparable role, preferably in a client-facing capacity
Strong customer service and professional oral and written communication skills
Experience in ad technologies and api-based systems
Adaptable and willing to learn new technologies
Standout employee who thrives in a team environment and can make decisions independently
Ability to work in a team environment
Proficient in google suite products
Why join us?
Here at citrusad we’re all about our peopleWe are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, citrusad is committed to promoting diversity and inclusivity within the workplaceWe want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Simply put – we love our people and understand it’s each of us coming together to create a winning
Consider a career at citrusad and be a part of one of the most influential and growing tech companies in our industry.
Where is citrusad located?
Citrusad is globally headquartered out of brisbane, australiaOur north american headquarters is in stPetersburg, floridaWe consider ourselves a flexible employer and many of our team members work remotely in many areas of the worldIn north america, a large majority of our team is located in florida with many others in los angeles, chicago, new york, atlanta, pennsylvania, toronto-ca, vermont and more.
Love this job and want to apply?
Click the “apply” link at the top of the page or apply directly with your linkedinApplying with linkedin will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right awayWe’re taking our time to review all resumes, and to find the best people for citrusad.
Thanks for your interest in working for citrusadWe love it here, and think you will, too.
Additional information
Great people, deserve great benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordinglyIf you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an equal opportunity employerEpsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local lawEpsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For san francisco bay and los angeles areas: epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the city of los angeles’ fair chance initiative for hiring ordinance and san francisco police code sections 4901-4919, commonly referred to as the san francisco fair chance ordinance.
Applicants with criminal histories are welcome to apply.
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