Job details
Job type contract
Full job description
Occupational summary
The primary function of the customer care associate is to oversee the customer experience, provide customer satisfaction and contribute to the company’s successThis customer care associate is responsible for providing customer assistance through various channels, in addition to helping improve the customer experience.
Work environment summary
This position is required to work a flexible 40-hour work week, including weekends in a corporate or remote work environmentOccasional early morning hours and late evenings may be required to attend eventsThis position requires prolonged sitting and light walking.
Key responsibilities
Handling contacts – provides excellent customer service by responding to customer’s inquiriesCommunicates delivery schedule, status and backorders with customersAssists with sales inquiries on delivery and install updatesAnswerers all incoming client calls.
Trade program- gather and input information for new trade members, organize trade program cards and track deliveries, provide all customer service needs for trade partners (check on orders, answer phone calls, provide updates).
Problem-solving – determines the most effective resolution based on the customer’s concernUses available resources to provide the customer with a one-call resolution.
Case management – follows up with customers that have a pending issueUpdates status of cases to ensure the proper resolution is noted on customers account.
Reporting structure
This position reports directly to the commercial sales director and is a member of the contract sales department.
Decision making responsibilities
This position is responsible for the customer experience and interactionThe customer care associate consults with their direct team leader to provide suggestions in ways to improve current processes, training, and ways to improve customer and associate satisfaction.
Enjoy the benefits
Promote-from-within culture, with a lot of opportunity to grow
Family-spirited environment
Free onsite (tamarac) health and wellness center
Telehealth services
401(k) retirement savings plan with company matching
Annual profit-sharing bonus
Paid vacation
Paid sick time
Focus on diversity, equity, and inclusion
Tuition reimbursement program
Internal mobility
Associate purchase reimbursement program - up to 30% off your furniture purchases
Healthcare package that includes medical, dental, vision, life insurance, disability benefits, including dependent coverage, etc.
And many more
Job requirements
Education
High school diploma or ged.
Work experience
Minimum of one (1) year of experience in related field.
Computer knowledge and skills - below is the list of the computer programs and software applications that are required for this position:
Microsoft office ( outlook, word, excel, power point)
Excel
Google docs
