Job details
Salary from $15 an hour job type full-time number of hires for this role 1
Qualifications
High-end sales: 2 years (preferred)
Full job description
Interested in being a part of a professional sales team with a growing company? as a live chat retail sales associate at city mattress, you will have the opportunity to work with our valued customers and our stellar sales and marketing teams to provide the same level of exceptional service and care that is offered in each of our showroomsThis full-time position is a perfect fit for great communicators that are looking for an engaging, fun and friendly sales position with an on-line chat platformWork with a great team and earn a guaranteed hourly rate plus commissions! remote work may be possible following the initial training period.
Job responsibilities:
Be a friendly, professional, representative for the company
Respond quickly and accurately to customer inquiries via the digital live chat program.
Maintain up-to-date product, sales and company knowledge.
Offer product suggestions and solutions
Close a sale through chat, email, or phone order
Drive leads into nearest city mattress showroom
· investigate customer’s problems and find solutions to resolve issues.
· keep informed of new company products and services.
· work with multiple departments to solve issues.
· work with management on customer service initiatives.
· become an integral part of our sales and marketing teams
· complete an 8 week sales training program
- maintain a regular in-store presence on a weekly basis
· attend sales meetings when scheduled
Job qualifications/experience:
Excellent written communication skills
Technology saavy
· 2 years + of sales/service, preferably in a live chat environment
· associates or bachelor’s degree preferred
Knowledge, skills, and abilities:
· excellent verbal and written communication skills
· excellent interpersonal skills
· effective time management and organizational skills
· ability to type 50+ wpm with 0 errors
· handle up to 5 chat conversations at one time
· work independently as well as in a team environment
· understand company’s internal erp system
· analytical and problem solving skills
· maintain confidentiality
· proficient computer skills, including experience with microsoft office suite, internet
· communicate professionally in a fast paced environment,
· treating both customers and colleagues with enthusiasm and respect
· respond professionally in situations with difficult customer issues or inquiries
Must be able to train onsite for 3-4 weeks
Benefits:
Paid training
Base pay plus commissions
Full benefits package including paid time off, medical, dental, vision options, 401k, wellness program
Hours: 40 scheduled hours, including weekends, some early mornings, and some eveningsHours are flexible and subject to change based on business needs
Job type: full-time
Pay: from $15.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Weekend availability
Supplemental pay:
Commission pay
Covid-19 considerations:
We are requiring masks and social distancing while in stores, and have increased daily sanitizing schedulesIn addition, remote work is available for this position
Application question(s):
We are doing our best to protect our employees and customersWe are requiring employees to be vaccinated for covid-19Are you fully vaccinated or do you plan to be fully vaccinated against covid-19 by sept 30, 2021?
How many years of experience do you have in a call center or chat sales position?
Experience:
High-end sales: 2 years (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
