Job details
Job type full-time
Full job description
Clari uses ai and automation to drive growth and retention for high-performing revenue teamsClari’s market-leading revenue operations platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countriesCustomers include market leaders like adobe, zoom, qualtrics, uipath, okta, and workdayWe constantly hear from our customers that clari is required equipment, and that we’ve changed their lives and the trajectory of their businessesIt never gets old, and we never take it for grantedTogether, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.
The customer marketing team at clari brings the voice of the customer to life through stories and experiences that showcase revenue thought leaders and amplify customers’ affinity for clari into the market.
We are looking for an experienced customer-facing marketing manager to build, own, and orchestrate clari’s customer council programs across critical c-suite personasThe ideal candidate will have extensive experience partnering directly with c-suite executives, and be able to leverage their deep business acumen to create programs that engage, delight, and empower our most strategic and forward-thinking customers, driving brand awareness, world-class retention, and a powerful reference program.
As the senior customer marketing programs manager, you’ll design and orchestrate a program of high-touch, high-caliber c-suite content, and activations for top-tier customers to activate them as clari ambassadorsYou’ll partner with content, design, and brand to package customer stories in the form of whitepapers, blogs, videos, case studies, and referencesYou will serve as the spokesperson representing the customer councils interfacing directly with customers and clari revenue leadership to beat the drum of clari’s community in the market to increase awareness and boost memberships.
This position will report to the senior manager, customer marketing and community programs.
This is a fully remote opportunity but is preferred to be worked from the western time zone.
Responsibilities
Define program strategy, execution, engagement strategies, and day-to-day operations of the customer council program across the c-suite and emerging executive personas
Create a rolling sequence of high-touch activations tailored to c-suite executives, including roundtables, summits, and 1:1 meetings
Develop customer awards, gifting, recognition, and ‘thank you moments’ throughout the year
Recruit and fulfill c-suite reference requests as part of the reference program
Become a go-to expert and source of knowledge for sales, with a deep understanding of use cases, strategic growth priorities, and key executive persona references
You have a keen ability to synthesize complex customer use cases into clear, concise story narratives
Pitch, execute, and promote customer stories in the form of case studies, videos, campaigns, and sales collateral
Qualifications
6-8+ years experience in a customer marketing, product marketing, corporate communications, chief-of-staff/operations, or broadcasting role
Bachelor’s degree in business, economics, communications, marketing, journalism, or related fieldsMba and/or experience working in corporate strategy or business development is a strong plus.
Fortune enterprise 500, top-tier consulting practice, and/or b2b saas experience
Experience interviewing, writing, and producing customer evidence
Strong time management skills and attention to detail
Possesses excellent written/verbal communication; you are persuasive, motivating, and clear; recognized as a world-class presenter
Comfortable public speaking, hosting, and moderating executive audiences
Benefits and culture
Team-bonding activities and company-wide events
Flexible working hours and remote opportunities
Internet, phone, and wellness reimbursements
Paid maternity and paternity leave
Fertility support
401(k) and college savings plan
Pre-ipo stock options
#bi-remote #li-remote
You’ll often hear our ceo talk about “being remarkable.” to clari, remarkable means many thingsFirst and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran statusEfforts have to be recognizedVoices have to be heardAnd work/life balance has to be baked into the very fiber of the companyWe are honored to be recognized by incMagazine and bay area news group as a best place to work, several years runningWe’d love to have you join us on our journey to remarkable!
Job type: full-time
Work location: multiple locations
