Job details
Salary from $18 an hour job type full-time number of hires for this role 8
Qualifications
Driver`s license (preferred)
Full job description
Travel sales specialist
Classic vacations is hiring for our 100% remote november new hire class!
If you’ve been working in the travel industry and have a special passion for creating great vacation experiences and delivering high-touch, elevated service to travelers, we would love to talk with you.
We are actively recruiting and hiring additional team members for the position of travel sales specialist [tss] to work in our contact centerThe travel sales specialist position is an inbound, contact center role on the reservations team and is responsible to create, change, and cancel bookings, as well as meet or exceed sales, call, and luxury quality service goals as set by the management team for certified destinationsIf you are passionate, enjoy learning and love to sell travel, this is the position for you!
Candidates in the following states may apply: az, ca, co, fl, ga, il, in, md, mi, mo, nv, nh, nj, nm, ny, nc, or, pa, tn, tx, wa.
The travel sales specialist [ tss ] is a position on the reservations team and is responsible to create, change and cancel bookings as well as meet or exceed sales per hour, conversion, call taking and quality standard goals as set by the management teamThis is a call center position requiring you to assist customers from call queues for destinations you are certified in.
Responsibilities:
Create, change and cancel pre-travel reservations
Expected to establish rapport with customers, determine their needs, and provide solutions and recommendations on travel itineraries as well answer questions and address clients’ concerns
Communicate with spoken and written messages that are clear, concise, and complete
Responsible for achieving results with little oversight
Recognize and effectively prioritize work to solve issues in an efficient manner
Focus time and effort to increase sales to aid in the company’s profitability
Complete a high volume of work, keeping a rapid pace without sacrificing accuracy
Gradual certification on most of the destinations that classic vacations sellsDestination order and timeline is determined by management
Requirements
Prior sales or travel experience
Must be able to work in an exciting, fast paced, structured call center environment
Strong time management and follow-up skills
Proven proficiency in outlook, excel and use of the internet
Effective and professional written and oral communication skills
Timely correspondence with customers, vendors and co-workers, meeting established service level agreements
Must be motivated, team oriented and able to work flexible hours
Accept and handle an average of 2.0 call per hour each pay period
Convert an average of 10% of calls to paid bookings per pay period (may vary by pay period)
Meet the gross sales per hour goal each month as set by management
Learn and master new destinations as determined by management
Personal effectiveness
Strive for 100% accuracy on all quotes, options and bookings
Demonstrate a strong work ethic and team commitment to achieve individual and departmental goals
Demonstrate a positive attitude with suppliers, co-workers, management and customers
Focus on contributing to the achievement of business objectives and goals
Manage projects as assigned by management`
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Work location:
Fully remote
Job type: full-time
Pay: from $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to friday
Supplemental pay:
Commission pay
Covid-19 considerations:
All candidates will need to provide proof of vaccination prior to hire date.
License/certification:
Driver`s license (preferred)
Work location: remote
