Job details
Job type full-time
Full job description
Position: field services technician
Location: indianapolis, indiana
Experience: 3-5 years of relevant experience
Education: undergraduate degree or college diploma in a related field
Division: otto motors
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About clearpath robotics inc.*
Clearpath robotics incDevelops the future of robotics technology through development and sale of industry-leading self-driving technology, products, and services to over 500 of the world’s most innovative brandsProprietary hardware, software, and services are delivered through the company’s research and industrial divisions: clearpath robotics and otto™ motorsClearpath robotics incIs an award-winning company with recent awards including robotics business review top 50 robotics company, edison award for innovation, business insider top 40 under 40, and canada’s top 100 employers.
About otto ™* motors*
Otto™ motors is making material handling in industrial settings safer, easier, and more efficient through development of hardware and software that automates movement of goods in busy factories and warehousesThe company’s industry-leading self driving technology provides automated and on-demand material handling in the most demanding industrial environments, spanning automotive, medical device, aerospace, logistics, and moreCustomers trusting their mission-critical material handling needs to otto motors include fortune 100 brands ge, toyota, and caterpillarFor more information visit www.ottomotors.com.
About the job
We believe in providing our clients with the specific solutions to their problemsWe’re shipping large, complex industrial mobile robotics platforms that require a skilled integrator to troubleshoot, repair and maintain them in the field.
As a field services technician, you will be responsible for troubleshooting and identifying issues in the fieldPerforming repairs and maintenance to systems as well as aiding in deployments and improvements to deployed systemsYour goal is to efficiently return customer systems to operation and minimize downtime experiencedThere will be times where you`ll need to be on-call to provide customer support, as needed.
You will receive support from the rest of the clearpath production, engineering, and operations teams to ensure that your work is streamlinedYou will also provide feedback to the team regarding cost and complexity as necessary.
Support and repair existing customer deployments (requires traveling to customer location)
Provide system integration, commissioning and start-up support (requires traveling to customer location)
Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
Review customer workflow, software and database systems
About you
You want to work for a fast-paced growing company that thinks big and dreams hugeYou are driven, view work as more than just a job, and are never satisfied with less than 100% effortYou want to be surrounded by people like you; creative, fun-loving, and passionate about their workYou are motivated by making an impact on your workplace and you thrive on challenging and rewarding problemsYou look forward to traveling around the globe, expanding clearpath and otto motors’ robot domain.
You like the thought of working on projects that interact with the world, even more so when they can do so on their ownYou`re looking for a job where you get to interact with a diverse team and learn something new every dayYou like tackling new problems and learning as you goWe can`t promise it will always be interesting or relevant, but it will be new!
You are comfortable working remotely, interfacing with your company via web conferencing, phone, im and e-mail communication.
You are a self-starterYou do not need to be micro-managed and are looking to be given goals and tasks that you will follow through to completion on your own while providing feedback and updates on status.
Required experience/skills:
Exceptional professionalism and client-facing skills (frequent interaction with customers required)
Detail oriented, particularly with a mind towards written communication
Software system integration and system debugging
Linux (ubuntu), c, c++, python
Computer networking and applicable industrial standards
Electrical system debugging and repair
Mechanical aptitude and experience working with your hands
Detail oriented, excellent written and verbal communication
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Bonus points for: *
Ros
Comptia, a+
Comptia network+
Experience troubleshooting networking and wireless issues
Experience working with complex linked systems
Clearpath is committed to supporting a culture of diversity and accessibility across the organizationWe hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, sex, veteran status or sexual orientationIf you require special accommodation to complete any portion of the application or interview process, please contact 1-800-301-3863.
Job type: full-time
Work location: multiple locations
