Job details
Salary from $17.50 an hour job type full-time contract number of hires for this role 1
Full job description
At clearstone communications, we’re driving the best results in online digital marketing that our clients have ever seen, every single dayIf you’re passionate about delivering excellent results, have the resolve to get things done, love to use data to drive marketing decisions and know every day is an opportunity to grow - you’ll love it hereWe’re seeking an energetic, goal-driven, creative professional who is committed to our clients and the agency, loves to have fun and is ready to help our team create something unique.
The client success coordinator acts as the support pillar, managing technology and agency services on behalf of the client and the teamUtilizing their skills, the client success coordinator will provide support to clients through helpdesk, set up campaign systems to ensure performance driven outcomes for clients, and partner with leadership to drive the company into the future of digital marketing by supplying suggestions and recommendations.
We are a small but fast growing digital media agency that supports holistic medical professionals who are making a difference in the lives of their patients every dayAdditionally, clearstone is committed to giving back and champions the work of ekukhanyeni relief project by donating a significant portion of its profits to their work creating sustainable communities and alleviating povertyLearn more about this amazing group of people at http://www.ekukhanyeni.org/ If you want to work for a company that believes in doing the best job for their clients while making a difference in lives around the world, clearstone is the perfect place for you.
As a note, we don`t take on clients who are `just in it for the money` - sure, advertising and marketing is about `getting customers` and `making money` - but we see it differently - we are here to make real impact and do it the right wayThat is why we work for clients who help others and donate a portion of our profits to help make the world a better place.
This position would be responsible for customer service, technical set-up, internal team support, and much more.
If you ready to learn, have the drive to be the best, are solution-oriented and wish to make a difference, then please apply.
Responsibilities:
Develop and maintain professional working relationships with all levels of staff, internal and externalKey deliverables for the client success coordinator position include:
Work with computer software programs to set up campaign variables in accordance with clearstone expectations.
Ensure all clients are supported utilizing the company’s “best practices”.
Handle both inbound and outbound phone calls and provide our clients with support for their questions.
Ability to communicate clearly and professionally both verbally and written.
Show a proven track record in meeting measured performance objectives.
Practice a commitment to ethical conduct by promoting a positive work environment and avoiding negativity.
The ideal candidate:
Highly self-motivated individual.
Personable with ability to develop and maintain effective relationships with clients and their staffs.
Strong organizational and analytical skills a must for success.
Adapt to constantly changing situations; ability perform multiple tasks with multiple priorities.
Accountability for activities, problems, decisions and results.
Excellent communication skills; strong customer service skills.
Able to work under pressure; flexible and ability to work with all types of personalities.
Ability to work independently and as part of the team
Qualifications:
Minimum 3 years in customer service required.
Digital marketing, office management, or business management experience a plus.
Must have strong grasp of online marketing and trends.
Job types: full-time, contract
Pay: from $17.50 per hour
Benefits:
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
