Job details
Job type full-time
Full job description
Attention: 100% remote work available
The associate account director works with our clients to plan, execute, manage and optimize their promotional and biotech technology initiativesThese include a variety of innovative, saas based technology solutions including speaker bureau and peer-to-peer solutionsThe role interacts with our clients daily and is responsible for building and maintaining strong partner relationshipsThe associate account director is a key contributor for the client’s day-to-day businessThis role works closely with each of cm’s internal departments including operations, scientific, editorial, digital & creative services, and financeThis position requires mentoring skills along with basic skills managing client accounts, budgets and timelinesYou need to be organized, passionate and goal-oriented to meet our client’s goalsYour team will include cross-functional colleagues and direct reports, with clear alignment and partnership between client services, scientific services, editorial, creative, and technology groups to achieve tactical executionThis position will report to the vp, technology solutions working closely with colleagues in other internal departments.
Roles and responsibilities
Manage the client/cm relationship to ensure that expectations and client deliverables meet or surpass client expectations
Manage support desk to ensure all support tickets are resolved and ensure updates are being sent to client and ticket reporter
Provide client capabilities presentations and demos
Address and solve client issues professionally and effectively
Knows when to manage problems independently (elevate situations when necessary)
Effective communication with clients, thought leaders, and staff members at all levels
Perform activities related to resource planning and utilization to support project management
Begin to prepare client budgets and statements of work with oversight
Collaborate with client and team to draft technical requirements and ensure all project details are captured
Work with team to draft project timelines and ensure projects are running on schedule
Help to manage development team to ensure project milestones are met
Review alpha and beta versions of products and perform qa and uat testing to ensure product meets approved technical requirements
Coordinate with key stakeholders to plan and ensure project budgets are met with timely delivery
Unify internal groups and external resources and facilitate high end collaboration to produce top quality results
Ensure effective, timely and open communication within and across departments
Trains, coaches, guides, directs, and develops coordinators using company-wide processes, tools and resources
Prioritize and monitor the completion of team tasks on a daily and weekly basis
Provides back-up for team members through day-to-day support and client interface
Take ownership of technology projects from inception to completion and commit to always strive for completion on-time, within budget while meeting all required quality standards
Provide weekly status updates and reports to director(s)
Help manage third-party vendors on all technology projects when appropriate
Maintain excel spreadsheets and internal databases
Experience:
Bachelors degreed preferred
Must be extremely organized and possess superior attention to detail
Ability to multi-task, prioritize workload and meet deadlines
Strong administrative and computer skills, including word, powerpoint and an advanced knowledge of excel
1 - 2 years project and account management experience preferred for a saas platform or software company
2+ years of direct experience in project managing in the healthcare industry or life sciences
1-2 years of qa testing experience
Experience with a ticket management system such as jira or trello
Experience with gathering business requirements and drafting specifications for enhancements
Self-sufficient and self-motivated
Ability to collaborate effectively
Demonstrated problem-solving skills
Demonstrated written, presentation and verbal communication skills
Excellent interpersonal skills; able to interact at all levels with clients and the cm organization
Some travel may be required (>10%)
Superior collaboration, project management, organizational, and creative problem-solving skills
Occasional nights and weekends required
A sense of humor is considered an important quality as is a natural, optimistic attitude
Clinicalmind is committed to equal employment opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.
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