Job details
Job type full-time
Full job description
Company description
Coenterprise is an award-winning b2b software and professional services company headquartered in new york cityFounded in 2010, coenterprise delivers data & analytics solutions and services that transform how companies connect and do businessCoenterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellenceWe value collaboration with both our partners and clients in order to present the best possible outcome for our customersOur vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.
Job description
Job description
The managed services cloud infrastructure team lead will provide best-in-class support for our managed services & assurance clientsAs an experienced cloud infrastructure engineer, you will build, design, deploy, maintain, and lead the implementation of cloud solutions across multiple public cloud offerings, e.gIbm, aws, google cloud and microsoft azureThis is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skillsMust be capable of working independently and collaboratively.
Responsibilities include:
Team lead responsibilities:
Act as the team lead / individual contributor to the managed services organization
Act as a player/coach to the support organization
Oversee daily coordination of ticket queues
Assist with developing internal tools and best practices for analyzing and resolving customer issues in an expedient and efficient manner
Identify emerging issues, communicate it with the relevant team and contribute to internal and external knowledge base systems as necessary
Build and maintain effective internal relationships to help identify and resolve issues quickly
Be hands-on and resolve customer issues as required
Be the point of escalation to the support organization on urgent matters
Coordinate and schedule customer status meetings to achieve contractual deliverables
Ensure engineers are entering time correctly in ticketing system, including correct contract, appropriate effort for accurate reporting
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Cloud infrastructure responsibilities: *
Help implement the technology direction, vision, and strategy to enable cloud technology adoption
Build, design, deploy, maintain and lead the implementation of cloud solutions across multiple public cloud offerings, e.gIbm, aws, google cloud and microsoft azure
Participate in technology evaluation and reengineering teams to support strategy-definition and continuous process improvement activities
Implement and refine cloud future state architectures and roadmaps including architecture standards, guidelines, and industry best practices.
Develop, enhance, and maintain automation of cloud enablement tools
Recognize and resolve all business issues and impact
Assess urgency of issues and facilitate follow-up and resolution accordingly including service quality initiatives to support a “five nines” product availability environment
Perform ongoing performance tuning, hardware upgrades, and resource optimization as requiredConfigure cpu, memory, and disk partitions as required; maintain data center environmental and monitoring equipment.
Participate in the design, implementation and management of workload automation initiatives
Adhere to firm change management, problem management
Qualifications
Bachelor’s degree or equivalent work experience
8+ years of relevant it experience in a managed services environment.
5+ years working with cloud platforms
5+ years of experience as an enterprise systems administrator in a client or server environment, including deployment automation tools, such as ansible
Strong working knowledge of with itil service management processesItil certification a plus
Experience developing statements of work and/or client proposals
Creative person who has developed innovative approaches to developing solutions
Goal oriented with high standards for quality and performance
Excellent organizational, interpersonal, and oral/written communication skills
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Extensive knowledge of linux based systems including hardware, software, networking and storage
Experience architecting cloud infrastructures on amazon web services (aws) for small, medium scale and enterprise level applications
Certifications on amazon web services, including solutions architect, developer, google cloud or azure are highly desirable
Specific experience with amazon web services (aws), including vpc, ec2, network, elb, ebs, emr, redshift, rds, and iam
Broad experience with cloud adoption, including application readiness assessment, prototyping of new environments, server builds, data migration, performance tuning of cloud environments
Technical knowledge of infrastructure components such as network, storage, linux/windows, application knowledge of java, .net, and it security
Experience with configuring software defined networking and security configurations, including security groups and acls
Experience with troubleshooting very complex distributed environments pertaining to connectivity and application performance and monitoring tools and offering high-level strategic planning and advice to an entity that will allow for the successful adoption or migration of cloud-based technologies or services
Position can be remote or be based in our nyc headquarters.
Additional information
We are an aa/eoe employer.
At coenterprise, we believe diversity drives innovationWe are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our businessIn recruiting for our team, we welcome the unique contributions that you can bringWe value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.
Location: 45 west 36th street, new york, ny 10018
Job type: full-time
Work location: multiple locations
