Job details
Salary $26.64 an hour job type full-time
Full job description
Job title: digital platforms end-user support tech
Dept: digital platforms
Position location: raleigh, nc
Minimum starting pay: 26.64/hr.
Your impact:
As coastal`s digital platforms end-user support tech, you`ll have the opportunity to utilize your it knowledge along with your problem solving and communication talents to provide technical assistance to our end users on all digital banking platformsUsing attentive listening skills and detail-focused documentation, you will serve a crucial role in providing excellent member service.
The contributions you can anticipate making:
Performing 1st- level remote support requests received via phone, chat, e-mail, and remote support
Tools
Diagnosing and resolving issues, escalating as necessary, and following up with customer to ensure
Needs were met
Documenting all issues, troubleshooting actions, and stakeholders involved in the resolution
Identifying pain points or gaps in the user experience and making recommendations accordingly
Continually reinforcing technology best practices and approved standards with users
Creating and regularly updating tickets based on organizational prioritization criteria
Identifying and escalating potential system problems, outages, or security or it policy violations to
Management
Maintaining proficient technical knowledge of all digital banking platforms
To be successful in this role, you will need to be:
A responsible person who enjoys multi-tasking in a faced-paced, high-demand environment
Someone who loves creating a positive impression by making the customer`s contact with you a pleasant and personable experience
A person who derives satisfaction from taking a concern or problem and seeing it through to a resolution
.
An analytical, creative, and self-motived individual who enjoys problem solving
An organized person for whom time management and the ability to establish priorities comes naturally
Someone who enjoys communicating with and building rapport with others
A flexible person who has the ability to perform on-call support as needed
Interested? here`s what we need to see on your resume:
At least one year of experience using digital/mobile banking and bill pay platforms
One year experience with:
Incident management with a focus on resolution, documentation, communication, and escalation
Technical operation, implementation, or support of a major financial service software application
Ticket systems such as servicenow
Education: it related degree, coursework, or equivalent certifications
Other:
Position requires weekly on-call time, a reliable home network with internet access, and ability to sometimes work remotely
For consideration visit https://coastal24.applicantpool.com/jobs/You can also scroll back up to the top of this page to the `apply now` section.
Deadline for application: all resumes must be received on or before 10/11/2021
Coastal federal credit union is committed to providing reasonable accommodations to applicants who may have disabilitiesIf you need special assistance or an accommodation in applying for employment, please contact our hr department at 919-800-4775 or slepanto@coastal24.comRequest for reasonable accommodation will be considered on a case by case basis.
Vevraa federal contractor
Equal opportunity/affirmative action employer
Minority/female/disability/veterans
