Job details
Salary from $45,000 a year job type full-time number of hires for this role 2
Qualifications
Bachelor`s (preferred)
Application support: 5 years (preferred)
Technical support: 5 years (preferred)
Servicenow: 1 year (preferred)
Sql: 2 years (preferred)
Windows server platform support and administration: 5 years (preferred)
Itil: 1 year (preferred)
Us work authorization (preferred)
Full job description
Greetings!
We cocolevio hiring for below job position, if you are interested in pursuing this opportunity please reply with your updated resume and the best time to speak to discuss further.
Here are the job details:
Job role: application end user support engineer
Location: austin, tx (100% remote)
Duration: full time
Job-specific requirements:
· essential skills/experience:
O strong technical support background
O strong experience-based knowledge with windows server platform support and administration
O experience with servicenow or other similar ticketing system
O oracle experience helpful
· desired skills/experience:
O knowledge and experience with support for engineering design and plm systems including understanding of the users, processes, systems, integrations, information security/access layer, data/data schema
O mentor capital experience
· other:
O 7x24 on call support—although not frequent, there is shared responsibility for off-hours and weekend support that may be involved at times
Requirements:
Analyze and resolve end user support questions and production issues
Develop and maintain direct customer and broader service delivery relationships
Lead response and recovery related to user service requests and incidents, working in coordination with application and infrastructure teams
Perform root cause and corrective/preventative action analysis related to major incidents or recurring problems
Maintain knowledge articles and documentation including processes/procedures related to operations support and recovery
Support planning and implementation of technology insertions and other system changes, including pre-production validation testing as required
Provide subject matter expertise to gate reviews, production readiness, and operational maturity assessments
Assist in developing and implementing process automation and improvements
Be responsible for service delivery costs and service level performance
Target opportunities for growth within the customer environment
Essential skill/experience requirements:
Strong organizing and planning skills, to oversee and efficiently implement program deliverables
Strong it systems end user/customer service support experience including service, incident, and problem management
Strong analytical, problem solving, negotiation and organizational skills, along with priority setting and delegation skills
Applied knowledge/experience with development and/or support of complex, distributed, it systems (i.e., client-server architecture)
Applied experience with industry standard it service management models (i.e., itil)
Applied knowledge/experience related to servicenow or other similar it service/operations management tool suite
Must have the desire and ability to learn unfamiliar technology
5+ years of relevant experience
Desired skill/experience requirements:
Bachelor’s degree or equivalent years of experience
Working experience supporting
Development and sql knowledge to assist when performing analysis and working with application development or infrastructure teams
Stay safe, stay healthy!
Thanks & regards,
Prabhav jain
Job type: full-time
Pay: from $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
On call
Weekend availability
Education:
Bachelor`s (preferred)
Experience:
Application support: 5 years (preferred)
Technical support: 5 years (preferred)
Servicenow: 1 year (preferred)
Sql: 2 years (preferred)
Windows server platform support and administration: 5 years (preferred)
Itil: 1 year (preferred)
Work location:
Fully remote
Work location: remote
