Job details
Job type full-time
Full job description
Position details:
Position name: clinical quality manager
Location: silver spring, md/ stamford, ct
Status: exempt/full time
Reports to: director, quality assurance, clinical programs
About cohen veterans network:
Cohen veterans network is a 501(c)(3) nonprofit foundation whose mission is to improve the quality of life for veterans, including those from the national guard and reserves, and their familiesCvn works to strengthen mental health outcomes and complement existing support, with a particular focus on post-traumatic stress as well as other mental health conditionsOur vision is to ensure that every veteran and family member is able to obtain access to high-quality care that enables them to lead fulfilling and productive lives.
About the role:
Cvn is looking for a motivated, highly organized, self-starter who can carry out all essential tasks of a growing programThe clinical programs manager will be an essential part of a cross-departmental clinical quality support effort, assisting a national network of mental health clinics implement and sustain high quality careAs a clinical quality manager, you will be an essential member of a cross-departmental team offering process improvement and change management support to a cohort of outpatient mental health clinics.
Essential responsibilities include, but are not limited to:
Organizing and implementing clinical policies and procedures across the network, both in-person and remotely
Training and onboarding of new cvn clinics, including orientation to cvn model of care, clinical processes, documentation standards and use of electronic health record
Assessment of clinical practices and support of process improvement activities to ensure timely access and high-quality care
Support and guidance for clinics through initial and ongoing maintenance of carf accreditation
Utilization of clinical data to support clinics increase quality, access, and patient safety
Author regular qualitative data reports assessing clinic performance, including review of recent client cases, clinic workflows, and adhere to cvn treatment model
Develop and maintain rapport with diverse constituencies
Periodic site visits
Implementation support for new clinical processes and practices
Maintaining a close awareness of each clinic’s unique programs, staffing, data, practices, community needs and client outcomes
Utilizing data and dashboards to support practice and process improvement initiatives in clinics and across the network.
Basic requirements:
4+ years clinical experience in mental health
Significant knowledge of evidence-based practice conventions
Experience leading and implementing quality assurance initiatives
Demonstrable history of training in evidence-based practices (treatment and assessment)
2+ year managing projects or programs
Ability to understand clinical data and patient outcomes
Msw, mph, pmhnp, psyd or phd, in social work, or psychology, public health or psychiatric nursing or related field
Exceptional organizational skills
Veteran, military spouse, or experience in the veteran community a plus
Moderate travel required
To succeed in this role, you must embody:
A team player, but also someone who can successfully complete tasks individuallyYou can consistently complete daily tasks and handle projects with minimal supervision.
A strong ability to cope with changeYou think about problems and tasks in novel, creative ways when circumstances unexpectedly change.
An eye for detailYou notice small, but important things, which other people might not notice.
An ability to adaptYou display confidence in your expertise, but you also are flexible in your approach in a rapidly changing environment.
Thirst for knowledgeYou are eager to learn and stay abreast of the cutting-edge developments in your field.
Visionary view on challenges and solutionsYou are willing to be a part of a dynamic and innovative team while contributing your voice to all aspects of the cvn and its growth.
This position requires limited access to protected health information (phi) to carry out identified job responsibilitiesThe type of phi to which this position will have access, and any conditions on such access must be approved and documented prior to receiving such access.
Job type: full-time
Work location: multiple locations
