Coinbase has built the world`s leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countriesWith multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrencyWe are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.
There are a few things we look for across all hires we make at coinbase, regardless of role or teamFirst, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship teamSecond, we expect all employees to commit to our mission-focused approach to our workFinally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
The l&d team is within a part of our broader customer experience (cx) organizationAs a team, l&d is responsible for the development/implementation of e-learning and instructor-led training plans for internal cx teams that are on the front lines working with external coinbase retail and institutional customersIt’s our job as an l&d function to make sure cx analysts have the knowledge and training necessary to provide best-in-class support to all coinbase customers, an exciting challenge given how rapidly our business and teams are evolving.
As an l&d specialist/lead at coinbase, you will work cross-functionally with cx partners to develop l&d programs, and provide end to end l&d expertise for your designated sub-pillar(s)Broadly, this includes: providing strategic expertise for existing and net new learning programs, conducting needs analysis, scoping and consulting with stakeholders, providing design input, managing delivery, supporting train the trainer initiatives, and the evaluation of l&d contentTo be successful in this role, you’ll need to have a passion for education, be a self-starter with natural curiosity, and thrive in an ultra high-growth startup environment.
A note to applicants: if you’re applying through our website, you might be wondering, what’s the difference between an l&d role that supports retail vsInstitutional? it’s a great question! at coinbase, we consider our retail customers as people/individuals that use coinbase apps to trade and invest in digital currencies like bitcoinOur institutional customers are organizations/businesses that use coinbase apps as part of an investment strategyOur suite of tools is different between our retail and institutional customersIf you have experience supporting individuals as customers, a retail l&d role is a good fit for youIf you have experience supporting businesses as customers, an institutional l&d role is a good fit for youIf you’re not sure, don’t worry, our team will make sure candidates are matched with the right opportunity.
What you`ll be doing (i.e., job duties)
Create and facilitate blended training solutions for internal cx analysts (e-learnings, instructor lead)
Support end to end project management of l&d trainings and deliverables (e.gTraining logistics)
Collaboratively partner with smes on net new l&d requests, and complete need assessments
Surface feedback and proactively identify ways to optimize training processes/deliverables
Engage with multiple software products, most significantly lms e-learning tool(s) and jira
Support ad hoc projects within the l&d team as needed
Collaboratively partner with l&d leaders to support quarterly okr projects
What we look for in you (ieJob requirements)
Minimum 3 years of experience
Previous experience in an l&d role (instructional design, training facilitation, e-learning/lms)
Experience training and facilitating groups of people in remote environments.
Talented multi-tasker, can manage multiple projects/deliverable at a time
Naturally curious, can ask the right questions to get to a place of better understanding
Collaborative, enjoys working on a team
No ego, positive attitude, willingness to help where needed
Strong attention to detail, highly organized
Adaptable, can roll with the punches in an ever changing business environment
Problem solver, brings solutions to the table when roadblocks come up
Effective communicator, communicates clearly, directly, and with positivity
Nice to haves
Previous experience working in financial services, technology, or crypto
Previous experience in education, or background in formal l&d training
Previous experience working in a product-driven organization
Previous experience managing senior stakeholders
Previous experience working in a rapidly scaling/high growth company
Id: g1933
Commitment to equal opportunity
Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable lawCoinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local lawFor us applicants, you may view pay transparency, employee rights and equal employment opportunity is the law notices by clicking on their corresponding linksAdditionally, coinbase participates in the e-verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilitiesIf you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact informationFor quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here)Please contact accommodations@ coinbase.com for additional information or to request accommodations.
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