Job details
Salary $40,000 - $60,000 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
About the job
Collov is an online interior design reimaginedOur mission is to disrupt the interior design space by using ai and ar to generate highly customized, interactive 3d rendered designs based on each customer`s specific needs, preferences, and lifestyleOur main goal is to make the luxury experience designing a beautiful home accessible to everyone.
The elaborate labeling classification system embedded in each archived design inspiration photo enables collov to predict and suggest a customer`s preferred interior style accuratelyWith an ai powered generative design, we generate and recommend all possible design solutions for a user to choose from while simultaneously learning his or her tendencies throughout the decision-making processCustomers can visualize their design in an interactive, photo-realistic ar powered 3d rendering before they finish the home decorating journey by purchasing furniture directly from our platform.
We`re a global, silicon-valley based, well-funded startupOur founding team members are stanford and uc davis alumni with phDs in computer science/ai and a business veteran who founded a zero-to-one fin-tech startup, achieving ipo on the hong kong exchange main board.
With home top of mind on a world scale now more than ever, we are launching and growing, full speed aheadWe are looking for like-minded high performers to break the barriers that limit access to a customized, hassle-free experience of designing a beautiful home at an everyday people`s price.
Join us!
What you`ll do:
As our customer success specialist, you will prepare and deliver quotation, process order, and manage order flow, and provide the best concierge service in the businessYou will be “the” point of contact for our clients and customers!
We’re looking for an ops/logistics & customer service extraordinaire to own these functions:
Order & fulfillment
Prepare quote sheets and proposals.
Process orders.
Manage order flow from when the order is placed to when it’s delivered.
Communicate updates, exceptions, and issues to designer, supplier, customer/client and logistic partners.
Process payment exceptions and price match.
Monitor shipments, delivery, and assembly (if any).
Provide support in invoicing and accounting management.
Customer service:
Manage daily customer service emails and calls.
Investigate the dispute or complaints and provide or facilitate quick resolutions.
Provide exceptional concierge service.
Returns & credit:
Manage returns and damage/exchange processes within allowable timeline.
Gather all back-up data and images, request returns authorization, obtain shipping
Labels/instructions, coordinate return transportation, monitor receiving at the warehouse,
Dispute any credit discrepancy and process credit / refunds.
Support in invoicing and accounting management.
What we’re looking for:
Bachelor’s degree or above in operations/supply chain management or related fields.
2-3 years of experience in operations and logistics including 1+ years’ experience in a
Customer service role is a must.
Experience in using a customer relationship management (crm) tool.
Experience in interior design/ home & decor is a huge plus
Experience in after-a-sale process management.
Excellent written, verbal, and interpersonal communication skills
Excellent computer skills, especially in microsoft office
Able to work under pressure in a fast-paced environment without sacrificing quality.
Ability to deal with multi-tasks at the same time with clear priorities.
Job type: full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
Health insurance
Schedule:
Monday to friday
Covid-19 considerations:
Hybrid: mwf in office and tth working from homeMask mandatory in office with proof of vaccination, if not vaccinated, proof of negative result on covid test bi-monthlyIf covid situation gets worse, company will resort back to 100% wfh.
Education:
High school or equivalent (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
