Job details
Job type full-time
Full job description
The vision of colorado access is to have healthy communities transformed by the care that people want at a cost we can all affordOur mission is to partner with communities and empower people through access to quality, affordable care.
Under the supervision of the supervisor of customer service, the customer service representative will assist colorado access customers by identifying, researching, documenting, and resolving issues while demonstrating a customer-focused philosophyThey will maintain all performance, quality, customer service, and coordination standards as assigned by the department management team.
Answers incoming calls, demonstrating a customer-focused philosophy for all customers including, but not limited to, providers, members, potential members, state agencies and other internal and external customers.
Researches, resolves and documents customer inquiries, concerns and issuesProvides accurate information and education for all inquiries.
Conducts outgoing calls to customers for follow-up, benefit information, member and provider retention, claims, and other inquiries as needed.
Utilizes resource materials, policies and procedures, handouts, databases, training opportunities and multiple systems to help with day to day activity.
Consistently meets or exceeds performance, quality and customer service standards as assigned by the department management team.
Provides clear and thorough documentation into our crm tool for each call received.
This position also includes following a daily schedule for breaks and lunches.
Regular attendance and punctuality are essential functions of the job.
Requirements:
Education: high school diploma or equivalent required.
Experience: minimum 2 customer service experience, and medical insurance and medicare and medicaid eligibility and enrollment preferred.
Knowledge, skills, and abilities: ability to work within a call center environment and answer inquiries in a professional mannerRequires the ability to identify and appropriately handle grievances and appeals, and to facilitate quality outcomes and/or resolutions for the benefit of all applicable partiesDemonstrates support for the company’s mission, vision and valuesPosition requires strong written and verbal communication skills, proven problem-solving skills, attention to detail, organizational and time management skills and ability to handle multiple prioritiesMust have strong computer skills, ability to work with microsoft office products and navigate multiple databases and electronic recordsMay be required to manage multiple priorities and projects with tight deadlines.
Licenses/certifications: a valid driver`s license and proof of current auto insurance will be required for any position requiring driving.
Due to the pandemic, our employees are temporarily working at homeWe require our workforce to reside in colorado and telecommute, which may require you to come into the office as we serve our local communities.
Compensation & benefits:
Compensation: $31,250.00 - $41,000.00 and is a non-exempt (hourly) positionPay rate/salary to be commensurate with experience.
Benefits: in addition to being part of a mission driven organization that serves our community, eligible colorado access employees receive a generous benefits package, including:
Medical, dental, & vision starting the 1st day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Healthcare and dependent care flexible spending account options.
Employer paid basic life insurance and ad&d (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).
Colorado access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable lawWe strive to maintain a work environment that is free from unlawful harassment and discrimination.
Job type: full-time
Work location: multiple locations
