Comcast brings together the best in media and technologyWe drive innovation to create the worlds best entertainment and online experiencesAs a fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplinesWe are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every dayIf you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at comcast.
Job summary
Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineeringInterfaces with vendors, engineering and peer operations organizationsActs in compliance with industry and company technical requirements, standards, policies and proceduresProvides technical leadership to junior engineers and project teamsHas in-depth experience, knowledge and skills in own disciplineIntegrates knowledge of business and functional prioritiesActs as a key contributor in a complex and crucial environmentMay lead teams or projects and shares expertise.
Job description
The technology, product, experience (tpx) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experienceThe next generation access network (ngan) organization is a highly agile, fast-paced, and dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.
About the engineering operations role
This role is part of the ngan operations team that is responsible for building and operating the virtual cable modem termination systems (vcmts) platformThis position will work with the internal stakeholders in development, and operations teams for incident mitigation, and problem management.
Overview:
Be a part of comcast’s access network system operation with concentration in handling incident mitigation for the virtual cable modem termination systems (vcmts).
Partner with internal regional engineering teams to identify product reliability improvements and build automation tools.
Change implementation duties will include system upgrades, risk management, automation (scripting in python, bash, etc.).
Handles installation, configuration, implementation, and validation of various software upgrades and hardware replacement
The team works a traditional daytime shift, but will also participate in an on-call/ rotational shiftMust be willing and able to work after regular business hours (this can include weekends and holidays)
You’ll be a great fit if you:
Can adapt in a fast past environment when direction isn’t always clear.
Are a hardworking learner, user and advocate of our groundbreaking technology.
Have a high level of accountability – taking ownership of problems and seeing them through to resolution.
Your natural inclination is to work collaboratively, to be transparent and seek and give feedback continuously
You have an aptitude for technology and enjoy complex problem solving
Thrive under pressure and in a fast-paced environment while being adaptable and responsive.
Maintain high degree of self-motivation and independent decision making.
Skills & experience we`re looking for:
3+ years of operations experience in a 24x7 environment
Hands-on experience and practical knowledge of unix/ linux environments and dockerA plus if you have kubernetes (even if that is classroom experience)!
Automation & scripting any of the following: ansible, chef, bash, python or any other language
Network troubleshooting and configuration
Hardware and software troubleshooting including, experience building and replacing system hardware.
Excellent customer service skills with the ability to communicate clearly with all levels of employees, external vendors, and management teams
Experience in any of the following valued (not required):
Cloud infrastructure experience
Kubernetes, jenkins, ansible and git experience
Experience defining, implementing, and monitoring it services
Exposure and familiarity with new product integration
Ccna level tcp/ip networking, understanding what a trace route does and helps with the logical processing, etc.
Any certifications in linux, network or related technologies
Work location:
We are open to considering fully remote work for the right candidate.
About our team:
Here`s a look at just some of the perks and benefits we make available to our us-based employees:
Medical, dental, and vision benefits
401(k) savings plan
Courtesy services - we offer all of our full-time employees in serviceable areas free digital tv and internet, as well as deeply discounted phone services and other features.
Discount tickets for universal resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits
Reasonable accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this roleIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
This position is ineligible for visa sponsorshipTo be considered for this role, you must be legally authorized to work in the united states and not require sponsorship for employment now or in the future.
Comcast is an eoe/veterans/disabled/lgbt employer.
Education
Bachelor`s degree
Relevant work experience
5-7 years
Salary:
Pay range: $77,700.02 - $116,550.04
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the total rewards that comcast provides to compensate and recognize employees for their workMost sales positions are eligible for a commission under the terms of an applicable plan, while most non-sales positions are eligible for a bonusAdditionally, comcast provides best-in-class benefitsWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter mostThat’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday lifePlease visit the compensation and benefits summary on our careers site for more details.
