Job details
Salary $12.50 an hour job type full-time part-time
Full job description
Description:
Call center representative | communication assistant
Moorhead, mn
Opportunity to work-from-home
Part-time
$12.50 per hour
18 years or older
Have you ever felt like being a part of something great? do you have a passion for community and social impact? if you answered yes to either of these questions, csd call centers may have a job for you.
Csd is the largest npo dedicated to cultivating opportunities for deaf successFor over forty years, we have offered a wide range of programs and services to designed to educate deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire deaf employees.
Csd is looking for self-motivated individuals with a passion for driving communication access to fill our call center representative (communication assistant) positions in our telephone relay service (trs) call centersThe deaf and hard of hearing community rely on trs to communicate over the phone with friends and familyAt csd call centers, our customer service representatives (communication assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
See what others have to say about csd contact centers: telephone relay service click here
Benefits:
Opportunity to work from home
**after completing required in-person training and meeting qualifications to work from home
Starting wage of $12.50 per hour
Hiring for part-time position
Eligible for salary increases twice a year
Paid time off (for all employees)
Employee assistance program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non-profit status)
Down time is your time
**our call center does not have call-waiting queues you can expect to have a little bit of down time between each phone callDuring this time you are able to work on personal projects at your work station, with the exclusion of using some electronic devices such as cell phones.
No sales, no quotas, no tech support, no customer conflict de-escalationRequirements:
Call center representative | csd communication assistant
A communication assistant relays telephone calls between deaf, hard of hearing, and speech impaired consumers (tty users) and hearing consumers through the telephone network.
Knowledge, skills and abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Excellent communication skills
Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
Excellent grammar and spelling
Ability to learn and understand complex computer communication software, shortcuts and command functions
Ability to work in a fast-paced environment
Ability to adapt to schedules influenced by call volume fluctuations
Qualifications
A minimum of a high school diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
45 words per minute with minimal errors to pass initial testing
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules including weekdays, weekends, evenings and holidays
Must be able to pass skill assessments administered by local recruiter
Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.orgCurrent employees of csd who may need a reasonable accommodation should make their request to talent & culture or hr team.
Communication service for the deaf, incIs an equal opportunity affirmative action employer and drug and tobacco free workplaceAll qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
