Commvault is a worldwide leader in delivering backup and recovery for the progressive enterpriseCommvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant wayOur automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already usingKeep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.
This position is part of our messaging support group in our customer support centerThe ideal candidate would have a technical background, enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environmentWe offer innovative training, interesting colleagues, and the opportunity to grow with us.
*** this position can be based remotely anywhere in the us ***
Position responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root cause analysis and / or provision of examples of software bugs
Position requirements include:
At least 5+ years of professional technical experience; 2+ years of experience with a bachelors degree
Advanced administration and troubleshooting skills in windows server environments
Strong experience with system networking and tcp/ip and dns
Knowledge or experience with microsoft exchange, sql and sharepoint
Knowledge of lotus notes is a plus
Networking and troubleshooting connectivity, name resolution and performance based issues with os and/or hardware
Understanding backup theory and design
Previous experience with backup software such as netbackup, networker, avamar, veeam, or tsm is a plus
Previous experience troubleshooting enterprise environments
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Commvault is an equal opportunity workplace and is an affirmative action employerWe are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusAnd we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Location: tinton falls, nj, united states
Job id: r0006571
Category: strategy
