(note: we are hiring with in 75 miles of el paso tx)
You might be asking yourself: who is concentrix?
Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brandsEvery day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customersWe create better business outcomes and differentiate our clients through technology, design, data, process, and peopleConcentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sectorWe are different by design.
Exactly what do we do? instead of working in a traditional call center environment, our concentrix anywhere program hires sales & service agents who work from homeFor example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a concentrix home based customer service & sales agent – answering that call on behalf of one of our clientsThese calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.
In order to provide that customer support and services to our brands, we need you!
Why concentrix anywhere?
We offer paid training and employee benefits too! you can save a lot of money and timeThere is no gas to purchase, no bad weather to drive through, and no eating out, coffee or snacks to purchase daily.
Concentrix culture
Our culture is made of nine statements that we use as a guiding principle for our everyday business!
We are fanatical about our clients & staff
We have high integrity with exemplary character
We are tenacious in our pursuit of excellence
We value knowledge, openness and transparency
We have contrarian views on how to run a business
We are bold in our decisions
We are disruptive in the marketplace
We invest in the future
We all contribute and are one concentrix
Where are we hiring?
This particular job requisition is only for residents with in 75 miles of el pasoIf you are not physically residing in texas, please do not apply to this requisitionPlease visit our website and apply to the appropriate state requisition.
We have three types of work at home positions that we hire for regularly: sales & service, customer service and technical support representativesEvery position we have is centered on providing excellent customer service and some positions are more sales or technically focusedYour answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.
Minimum requirements/additional info:
High school diploma or ged and at least one year of customer service experience (one year of sales experience required if you want to be considered for a sales position).
We need you to have your own pc and high speed internet service, both of which will be tested as part of the application processYou can work from a laptop, but will need to be hard-wired while working.
Your monitor will need to be between 17 to 21.5 inches; requirements varies by client (capable of 1280 x 766)A flat panel display is highly recommended, the use of a televisions will need to be verified upon hire(external monitors are permitted for laptops)
A quiet, distraction-free, location in your home to work.
A telephone, landline or cell is required based on position offered.
All positions may require the purchasing of equipment from headset, flash drive to dual monitorsThey are not required as part of the application process, so please do not purchase them before we extend a job offer to you.
A strong candidate will be computer/internet savvy, comfortable operating in several applications simultaneously.
We need you to be a “people person” who enjoys talking and assisting othersThink about how much you enjoy receiving excellent customer service yourself? well, we need you to take pride in providing that same great service to others.
We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week.
Schedules vary and will be discussed during the interview.
Great benefit options include: medical, dental & vision benefits, and 401kWe also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.
*equipment and internet speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of pc testing does not necessarily disqualify you from consideration*
Career framework role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledgeWorks with close supervision and clearly defined proceduresStarting to demonstrate familiarity with client terminology, operating standards and proceduresStarter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this jobThey are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an eeo/aa/m/f/vet/disability employer.
Please send resumes to: workathome@concentrix.com
Msja
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Post date: 03 aug 2020
Requisition #: r1154729
Location: work at home, texas, united states
Job type: contact center
Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our privacy notice at the bottom of the page if you don’t see the region where you are applying.
