Job details
Job type full-time
Full job description
Role: client success manager
Location: remote
Concert health was founded in 2016 to re-architect the united states` $200b behavioral health system, in which tens of millions of americans suffering from behavioral health conditions lack access to high quality care.
In 2017, cms approved medicare reimbursement codes for services provided to patients with behavioral health disorders receiving psychiatric collaborative care programs or receiving behavioral health integrationMany medicaid advantage and commercial plans and medicaid agencies in arizona and new york were quick to follow suit.
Led by co-founders spencer hutchins and virna little and backed by prominent vcs including healthy ventures, clearvision equity partners and town hall ventures, concert`s medical group helps doctors, mostly primary care, deliver exceptional, reimbursable integrated behavioral health services to their patientsConcert employs remote care managers and psychiatric consultants and provides enabling technology to help them identify and treat patients using an evidence-based program called collaborative care management.
The concert model leans heavily on the strong research base that demonstrates concert`s protocols outperform the standard of careWith over 600, and counting, primary care & ob gyn provider partners and a presence in california, arizona, new york and connecticut, concert and their partners are excited by the possibility of better serving their patients, while being reimbursed for the care they provide.
Position description
The client success manager will be the driving force in helping maximize our existing partnerships with primary care practicesReporting to the head of client success, this individual will be responsible for providing top notch customer experiences and increasing traction within existing provider partnersThis individual will own the experience providers have with concert from implementation to the growth and nurture stages, driving value realization and return on investmentHe or she will work with primary care & ob-gyn providers contracted with concert health to ensure that all patients get the behavioral healthcare they deserve.
Candidate responsibilities
Working closely with the head of client success and the concert health operations team to onboard new practices
Training external stakeholders on best practices to be successful
Efficiently managing time to focus on essential activities to ensure customer satisfaction and their success with concert health
Proactively identifying and resolving issues that could affect customer satisfaction and loyalty
Optimizing customer accounts by improving adoption, engagement, and overall realized value through various engagement strategies
Increasing the value of his or her book of business by making recommendations to customers on different ways to increase adoption and referral paths
Partnering with internal stakeholders to optimize the onboarding process and facilitate a strong customer journey from implementation to value-aligned customer
Candidate qualifications
Bachelor`s degree required
3+ years` account management experience in a healthcare environment
Top notch customer service skills
Stellar communication and interpersonal skills
Strong attention to detail, highly organized, and a quick, curious learner
Ability to work across various technology platforms, including primary care emr/ehrs and salesforce
Ability to think on your feet and thrive in a dynamic, start-up environment
Proven track record of successfully driving growth with sophisticated customers
Project management experience a plus
Job type: full-time
Work location: multiple locations
