Description:
The application engineer is responsible for concertocare’s electronic health record (ehr) including production, test, and quality assurance (qa) environmentsThis role has responsibility for implementations, upgrades, system, and interface configurations, as well as system maintenance dutiesAlso, key to the role is service desk support requests oversight related to the ehr and interfaced 3rd party solutionsAdditionally, the application engineer is responsible for designing, executing, assessing, and troubleshooting software programs and applications, primarily our clinicals applications including eclinicalworks (ehr)The ideal candidate should be highly proficient with the electronic health record softwareThis role requires a strong working knowledge of windows-based systems, excellent customer service skills, the ability to train and support doctors, nurses, support staff, and clinical administrators.
Essential duties and responsibilities
Function as product owner, support engineer, software implementation specialist as well as qa analyst while executing it projects related to the ehr platform and additional clinical applications
Participates in planning, implementation, training and post go-live system development and enhancements through quality improvement strategies
Research requirements, drive system workflow discussions, lead technical design and implement software solutions to improve operational effectiveness
Collaborate with software product vendors and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Function as a liaison between the business units, technology teams (internal and external) as well as the support teams.
Research user reported `bugs` and enhancement requests, submits change requests to as appropriate, and performs all follow-up activities to assure satisfactory resolution.
Provide explanations and instructions about complex ehr topics to non-systems staff members in clear and understandable terms.
Translate business requirements into functional and technical designs; identify gaps and coordinate with engineering and infrastructure teams to close gaps.
Design and deploy new applications and enhancements to existing applications.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Create and maintain documentation as it relates to application configuration, mapping, processes, and service records.
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Liaise with network administrators, systems analysts, programmers, and other engineers to resolve any defects in products or company systems.
Other duties as assigned.
Requirements:
Experience working with healthcare providers
Required 5+ years health care industry experience.
3+ working with electronic health record (ehr) systems as administrator or product owner, eclinicalworks is preferred
Experience as nurse, medical provider, or similar clinical position is a plus.
Excellent software troubleshooting experience.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Strong experience with data requirements gathering, data analysis, data design, documentation, and problem resolution
Knowledge of applicable data privacy practices and laws.
Excellent understanding of the organization’s goals and objectives.
Demonstrated experience with agile methodology.
Intermediate level of programming knowledge (application code) and of relational databases, database.
Intermediate level of proficiency in microsoft excel and word.
Strong interpersonal and communication skills, both verbal and written.
Strong organization skills.
Ability to maintain professional and positive behavior.
This is a remote position which may be performed anywhere in the united states except for within the state of coloradoWe are an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran statusConcertocare is an alcohol/drug/smoke-free workplace
