Job details
Job type full-time
Full job description
About conduent: through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on themYou have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every dayJob description:
SrSupervisor, quality assurance (print-mail)
The multi-channel print-mail organization provides print and mail production, transactional documentation and print on demand services to conduent clients in the health, retail, public, manufacturing, finance and other sectors.
The quality control manager will report to the business unit site leader and will be responsible for activities involving quality assurance (qa), compliance and regulatory requirements, training initiatives, security related matters and will ensure compliance is maintained for all applicable corporate and government guidelines.
The quality control supervisor must be a flexible multitask capable individual who is detailed, well organized and be dedicated to the conduent philosophy of every client, every time.
You must be a very strong communicator and demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the client’s and business needs.
Job responsibilities include, but not limited to:
Manages a team made up of quality associates and a quality analysts.
Responsible for team performance and career development.
Develops, implement and maintains quality management system (qms) programs and initiatives.
Provides critical information for audits and reviews/analyzes data and documentation.
Maintains all required documentation to meet the required security compliance standards and to meet audit control standards, standard operating procedures (sop), forms, spreadsheets, data analytics.
Monitor data collected for all quality inspections, tracks data for quality spreadsheets and trending of the client data and dashboards.
Performs and documents required monthly user reviews for associate’s access, both data and physical and additional security requirements to meet control objectives.
Performs weekly reviews for town halls, research, remediation and distribution working closely with operations.
Responsible for all corrective action report (cars) activity from establishing root cause thru completion of all remediation activities
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts to support all print mail sites.
Assists in the development of systematic approaches for assuring high quality services and clear documentation updates, as required.
Identifies the interface of key activities within and between the functions of the organization.
Drives continual improvement of products, processes and systems.
Monitors all aspects of required corporate directed training to ensure completion target dates are met and meets targets for all other duties as assigned
Requirements:
Bachelor`s degree or the equivalent combination of education, training and/or experience.
Experience of working in a high volume digital print mail facility
Experience of working with teams in a collaborative environment
Experience of managing a team of associates
Must possess excellent communications skills (i.e., interpersonal, written, verbal and presentation)
Must consent to and successfully clear all required pre-employment screenings
Must be currently eligible to work for any employer in the united states
Closing: conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the `submit` button at the bottom of the formFor those using google chrome or mozilla firefox please download the form first: click here to access or download the formYou may also click here to access conduent’s adaaa accommodation policy.
