Job details
Job type full-time
Full job description
Connection services has a fantastic opportunity through our technical staffing division in jacksonville, flWe are looking for a windows engineer; this is a full time opportunity with excellent benefits.
* remote*
Connection will provide support, resolution and escalation, when appropriate, for issues encountered by both internal and external customersClient will receive support tickets through multiple channels including servicenow and various monitoring and alerting systemsPrioritization of workload will be provided by the connection manager in conjunction with clients tier iii platform support group manager.
Job responsibilities:
Responds to a variety of reported inputs including, phone, web, email, system generated messages and various monitoring tools.
Provides technical and procedural advice, assistance, and support and incident/request resolution to the full complement of client systems, hardware and software.
Applies troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.
Complies with client`s sops and slas related to, but not limited to ticket management, documentation, escalation, and resolution or fulfillment.
Research problems that do not have a documented solution and formulates a resolution.
Reviews daily ticket queues to make sure all issues are researched, updated, resolved or escalated in a timely manner.
Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
Review`s training material and self-study tools to stay informed of current technologies.
Demonstrates a commitment to client core values.
The level i engineers will be able to complete basic tasks with minimal supervision and will be able to correctly follow process and support documents
Execute scripts
Complete instruction lists
Provide basic monitoring and troubleshooting of servers
Follow instructions provided by lead engineers and/or tier iii
Managing and reporting platform inventory
Requirements
Requirements:
The level i engineers will have 2-4 years of experience providing engineer level support.
Windows skills - administration of server 2000, 2003, 2008, 2012, 2016, .net, iis, basic sql (connectivity, odbc, etc.), failover clustering, always on clustering, wsus/patching, dfs-n and dfs-r, basic powershell, wmi and more as the environment evolves.
General skills - osi network model, basic troubleshooting, understanding complex systems, vmware virtualization, vcenter, esxi, fiber channel storage configuration, nfs storage configuration, security vulnerability testing and remediation, ssh management, hp hardware experience, cisco ucs hardware experience
Helpful skills -cloud services (aws, openstack, etc.), servicenow experience
Send resumes to rocio.bonilla@connection.com for consideration.
To learn more about connection or to apply directly through our website, please visit https://recruiting.adp.com/srccar/public/rti.home?d=external&c=1072441.
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Connection, incAnd all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employersAll qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
