Job details
Job type full-time
Full job description
Description:
About us
At connectria, llc, we provide award-winning cloud computing and managed hosting from our world-class data centers in north america to more than 1,000 customers in 30+ countries throughout the world, and we help customers run their systems securely in amazon’s aws cloud and microsoft’s azure cloud.
For over twenty years, connectria’s ‘no jerks allowed’ philosophy has been the foundation of our cultureWe are a company that believes in promoting from within and take an employee first approachDue to these practices, connectria has won stLouis post-dispatch best places to work 7 times, computerworld best places to work in it 5 times, the nation’s best and brightest in wellness award, and hire vets medallion award.
If you are looking for your next career opportunity and enjoy working in a fast paced and growing business environment and want to be on a team with a “no jerks allowed” company philosophy that treats everyone with respect in a fun and supportive work environment, connectria has an exciting opportunity for you!
Position profile
This full-time, entry level it position, in our network operations center, is ideal for a candidate with a background in it or a recent graduates of an it programThis is a hourly, direct hire opportunity in which the incumbent will receive on-the-job training.
To meet the needs of the operation, the full-time work schedule for this role will be 5 days per week scheduled throughout monday - sunday (off days may be week days)Current shifts available is 3rd shift (11 pm - 7 am cst) with voluntary over-time work opportunity available as needed.
Primary role and responsibilities
Monitors of customer environments using multiple enterprise monitoring tools, including solarwinds and ccss for iseries.
Completes scheduled daily tasks, thoroughly and completely.
Communicates with customers and engineers; interacts with customers to provide and process information in response to inquiries, concerns, and requests.
Researches required information using available resources.
Follows standard processes and procedures.
Identifies and escalates priority issues per client specifications.
Redirects problems to appropriate resource and thoroughly documents all aspects of daily activities.
Requirements:
Preferred skills
Knowledge of relevant software computer applications and equipment
Exemplary attendance and punctuality
Schedule flexibility, minimum 12 hours of weekend schedule availability on a saturday or sunday
Superior communication skills including ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices including proper phone etiquette and effective listening skills
Ability to work in an team environment and willingness to co-operate with others
Ability to multi-task with strong attention to detail
Successful candidates will be required to provide references and submit to and be able to pass a background check.
What’s in it for you?
The opportunity to work with one of the fastest growing companies in the country with an award winning culture! rated as the best place to work, connectria offers a generous benefits package that you would expect from a large company with the relaxed family-oriented atmosphere of a small company.
We offer an excellent compensation with generous benefits including:
100% employer paid benefit premiums including medical, dental, vision, short-term disability, long-term disability and life insurance
401(k) plan with guaranteed employer match
Paid vacation time
Paid holidays
Paid parental leave
Free identity theft coverage
Paid certification training and completion awards
Online wellness rewards
Onsite fitness center
Free personal trainers
Free gym memberships
Free refreshments, fresh fruit and snacks
Free event tickets including stLouis cardinals & stLouis blues
And much more!
Job type: full-time, direct hire
Work remotely: yes, temporarily due to covid-19
Work authorization: connectria, llc will only employ those who are legally authorized to work in the united statesThis is not a position for which sponsorship will be providedIndividuals with temporary visas such as e, f-1, h-1, h-2, l, b, j, or tn or who need sponsorship for work authorization now or in the future, are not eligible for hire.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the united states and to complete the required employment eligibility verification document form upon hire.
Equal opportunity employer: connectria, llc is an equal employment/affirmative action employerAll qualified applicants will receive consideration of employment without regard to sex, race, color, religion, national origin, age, martial status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state or local lawsWe are committed to providing a workplace free of any discrimination or harassment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
