Job details
Job type full-time
Full job description
This is a remote position
Position summary:
Performs various quality assurance monitoring within the first line of defense to ensure the controls implemented by operations and operations services are in compliance with regulatory compliance, client contractual compliance, as well as conserve’s own internal policies and procedures.
Essential duties & responsibilities:
Monitor debt collection and supporting transactions in accordance with quality assurance plan, including call monitoring using our speech analytics tool, and reviewing and inspecting account records within conserve’s collection management system (ccms) and docuware for process monitoring, targeted reviews as well as live letter reviews.
Document all monitoring results
Meet daily, weekly, monthly and quarterly monitoring qa auditor assignments to ensure that conserve meets quality assurance client deliverables such as the irs monthly quality review report, and weekly navy fcu evaluation report.
Communicate with management and other staff members regarding any deficiencies identified.
Assist with the preparation of qa reports
Adherence to conserve’s professional practices management system (ppms), code of conduct, and compliance program
Ensure all quality assurance ppms documents including procedures and wok instructions are kept current and accurate.
Education:
High school diploma or ged
Bachelor degree in a related field preferred
Skills/ requirements:
Five (5) years of experience within the debt collection industry preferred
Excellent written and verbal communication skills
Knowledge of debt collection principles
Ability to learn and develop a complete understanding of contract and program guidelines
Proficient with microsoft excel, word, email
Ability to learn internal mainframe software applications
Debt collection certification preferred
The ability to teleworkA teleworker is defined as an employee who works for conserve from a home, or other remote office, for all of the regularly scheduled work weekA teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote internet connections to access work remotely on a pre-determined basis
A secure internet connection, to plug in conserve equipment into a hardline ethernet port
A private work area in which work activities can be conducted
U.sCitizenship or lawful permanent resident alien with three or more years as a permanent resident in the united states.
Ability to obtain and maintain government security clearance
No conflicts of interest with conserve or our clients
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone or in person for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for extended periods.
Ability to stand up your entire work shift (8, 9, or 10 hour shift)
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
Mission statement:
Conserve is dedicated to satisfying the needs of our clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our clients, our employees, our suppliers and business partners and the community as a whole.
Disclaimer: the above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertakenDuties may vary from time to time and this description is subject to reviewModifications will be made as needed to support changes in the business climate and requirements.
Continental service group, inc., d/b/a conserve endeavors to make www.conserve-arm.com accessible to any and all usersIf you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our recruiting department at: 585-421-1000, extension: 2277 or by emailing: jgehrlein@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
Conserve is a drug free workplace
