Job details
Job type full-time
Full job description
C1 company overview: convergeone: 1 contact, 1 connection, 1 choice
Convergeone is the foremost, single-source provider of advanced communications and data technology for businessThat means if it`s digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and moreAnd we`re 100% passionate with designing, implementing, managing and supporting our customers` every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of it and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is convergeoneCharged by greatness video: https://www.dropbox.com/s/62ewzbd6hglwker/convergeone%20final.mp4?dl=0 overview:
Summary
The ai engineer will implement the application software required to support the c1 conversations environmentThe ai engineer will be required to have implementation experience with current ai standards like google cloud platform and kore.ai along with the integration of these systems into contact center environmentsThe ai engineer is responsible for working with customers on integrating complex ai designs into their systemsThe ai engineer has the responsibility to serve as an escalation point to assist the convergeone customer success center (csc) engineers with managing, troubleshooting and supporting issues for convergeone’s maintenance and managed services customer base.
#li-remote
Responsibilities:
Essential functions / responsibilities
Implements dialogflow and kore and integrates to c1 conversations and customer systems
Deploys docker container images
Perform sai/bot tuning/training as necessary
Provides high quality written documentation for as-builts
Describes, in detail, all components of a c1 conversations environment and promptly handles most technical questions from customers without needing to perform research
Explores new features and gain experience with latest integrations
Provides internal feedback, documentation and training
Manages assigned ticket incidents to resolution
Available for on-call escalations in a defined rotation
Qualifications:
Required qualifications
Bs in computer science, engineering, or related field
Background in implementation or applicable industry experience
Experience with linux deployment and administration
Experience with kubernetes and docker
Experience with vmware esxi
Excellent written and verbal communication skills
Exceptional client relationship skills
Ability to work in a delivery environment that involves structured processes and flexible timelines
Experience with a disciplined development methodology and release management process
Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required
Ability to test, and troubleshoot the solution for proofs of concepts on latest technologies
Strong microsoft office experience
Excellent verbal and written communications
Strong research and consultative skills
1+ years of experience deploying ai solutions
3+ years of experience in applicable deployment or engineering roles
Measurements of success
Successful completion of customer projects
Technical growth in c1 conversations implementation skills
Improve internal documentation and best practices
Successful resolution of assigned tickets
Desired/preferred qualifications
Experience with contact center application integrations
Experience with kibana reporting
Familiarity with web development
Additional information: work environment ability to handle multiple priorities and demands in a fast-paced environmentThis job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other duties/changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this jobDuties, responsibilities and activities may change at any time with or without noticeAt any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by convergeone.
Eeo statement
Convergeone provides equal employment opportunities (eeo) to all team members and applicants for employment opportunitiesAll qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran statusFor further details please view the equal employment opportunity posters provided by ofccpHttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm overview (text only): summary the ai engineer will implement the application software required to support the c1 conversations environmentThe ai engineer will be required to have implementation experience with current ai standards like google cloud platform and kore.ai along with the integration of these systems into contact center environmentsThe ai engineer is responsible for working with customers on integrating complex ai designs into their systemsThe ai engineer has the responsibility to serve as an escalation point to assist the convergeone customer success center (csc) engineers with managing, troubleshooting and supporting issues for convergeone’s maintenance and managed services customer base#li-remote
