Job details
Job type full-time
Full job description
C1 company overview: convergeone: 1 contact, 1 connection, 1 choice
Convergeone is the foremost, single-source provider of advanced communications and data technology for businessThat means if it`s digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and moreAnd we`re 100% passionate with designing, implementing, managing and supporting our customers` every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of it and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is convergeoneCharged by greatness video: https://www.dropbox.com/s/62ewzbd6hglwker/convergeone%20final.mp4?dl=0 overview:
Summary
The cisco software renewal specialist (srs) will have responsibility for managing cisco software and subscription renewalsThe srs will work cross-functionally with in-region renewal managers and national account managers (nam) to ensure renewals are holistically reviewed and managed to meet our t-minus renewal scheduleIn addition, the srs will work closely with customers to help strengthen our customer relationships, drive customer success and look to maintain and increase our recurring revenue within convergeone’s existing customer base.
Responsibilities:
Essential functions
Proactively quote cisco software and saas subscription renewals, start to finish including takeover deals in a timely fashion in accordance with the defined t-minus schedule.
Analyze quote requests and renewal data for renewal consolidation and/or expansion opportunities to consolidate into a cisco enterprise agreement
Leverage cisco metric reports, cisco contract data, and cisco ready reports to understand clients entire software footprint and contract renewal and consolidation opportunity
Maintains partner relationships at all levels with cisco including regular calls to review operational issues and escalations and ad hoc calls with cisco renewals managers and cisco customer success managers to handle account-related issues or opportunities.
Help build and maintain interlocks with c1 customer success team and the c1 cisco renewal team for assigned accounts.
Monitors renewal dashboard weekly for assigned accounts, and reviews pending renewals to ensure timely proposal submissions
Ensures internal stakeholders are aware of any manufacturer software and subscription promotions and/or changes in pricing
Aligns relationships at the nam level and facilitates between cisco and convergeone to drive growth
Provides confirmation of order to nam and client upon renewal.
Facilitates contract and subscription access for clients proactively and upon request.
Additional specific duties and responsibilities
Maintains crm opportunity for the quotes, and continually follow ups with nam and/or client through to completion/receipt of po to close order
Works with nams and client to ensure that contracts/subscriptions are accurate and that contracts/subscriptions are consolidated and co-termed where appropriate
Tracks and reports valid opportunities in crm by monitoring and updating weekly and reviewing with nams
Attends customer calls as needed to review the customers current software and subscriptions
Tracks renewals and attach rate to ensure that the company maximizes rebates
Qualifications:
Required qualifications
4-year college degree in business or related field or relevant work experience
Minimum one year cisco annuity renewals experience required, two years preferred.
Proficient with ccw cloud saas portal
Proficient with ccw-r
Strong verbal and written communication skills are essential
Excellent organizational, planning, and prioritization skills
Proficient with microsoft office suites particularly excel
Desired/preferred qualifications
Knowledge of other cisco tools and processes such as samt, sntc portal etc.
Additional information: work environment ability to handle multiple priorities and demands in a fast-paced environmentThis job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other duties/changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this jobDuties, responsibilities and activities may change at any time with or without noticeAt any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by convergeone.
Eeo statement
Convergeone provides equal employment opportunities (eeo) to all team members and applicants for employment opportunitiesAll qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran statusFor further details please view the equal employment opportunity posters provided by ofccpHttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm overview (text only): summary the cisco software renewal specialist (srs) will have responsibility for managing cisco software and subscription renewalsThe srs will work cross-functionally with in-region renewal managers and national account managers (nam) to ensure renewals are holistically reviewed and managed to meet our t-minus renewal scheduleIn addition, the srs will work closely with customers to help strengthen our customer relationships, drive customer success and look to maintain and increase our recurring revenue within convergeone’s existing customer base.
