Job details
Job type full-time
Full job description
C1 company overview: convergeone: 1 contact, 1 connection, 1 choice
Convergeone is the foremost, single-source provider of advanced communications and data technology for businessThat means if it`s digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and moreAnd we`re 100% passionate with designing, implementing, managing and supporting our customers` every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of it and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is convergeoneCharged by greatness video: https://www.dropbox.com/s/62ewzbd6hglwker/convergeone%20final.mp4?dl=0 overview:
Summary
The lead solutions architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethicThis position primarily focuses on solving business challenges for the convergeone’s enterprise customers with outcome based solutions that includes strategic products and servicesThe position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needsThe lead solutions architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the saleAdditionally, this position is able to explain, position and justify costs related to convergeone’s solutions.
Responsibilities:
Essential functions
Serves as the subject matter expert in key areas with a broader background in technical solutions
Select 1-2 areas a major and then others a minor:
5x4 (collab, customer experience, security, data center, enterprise networking), (cloud, managed services, professional services, maintenance)
Cisco
Genesys
Avaya
Microsoft
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
Provides solution consulting, technical design and sales support for account opportunities
Provides live demonstrations for customers and sales teams
Develops and maintains technical competency and related certifications for all core products and solutions areas
Provides customer facing presentations to customers, users groups, and conferences as required
Keeps current on industry changes, participates when possible in organizations directly involved with sme products and services, and continually works to improve techniques and sales knowledge
Provides timely and accurate deliverables to customers including statements of work and product designs
Provides ownership of technical solution deliverables these could include
Discovery and documentation of business requirements
Coordination with other technical resources for bill of materials, 3rd party quotes and sow, services, infrastructure requirements
Own’s statement of work language gathering from other resources and assembly of sow.
Participate in solution/delivery assurance and services handoff meetings
Prepares technical designs using manufacturer design tools for product area of focus
Ensures productive relationships with manufacturer technical peers
Assumes responsibility of being dedicated to top accounts or top account managers as needed
Assumes leadership responsibility and manages others as needed
Qualifications:
Required qualifications (specific to domain expertise)
7-10 years in collaboration and customer experience
Broad and general knowledge of collaboration, customer experience and infrastructure
Strong expertise in cisco collab, avaya collab, microsoft and other collaboration/customer experience solutions
Subject matter expertise related to sip and cloud based services and architectures
Must have a good working knowledge of the collaboration industry and related protocols, including sip, h.323, webrtc, firewall traversals and voip
Knowledge of ancillary technologies that help govern ip-based collaboration: firewalls, routers, mpls networks, media relays, reverse proxies, etc.
Required qualifications
Proficient at all microsoft office products; outlook, word, excel, powerpoint, visio and sharepoint
Excellent presentation skills
Exceptional customer facing skills
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
Certifications or equivalent experience in area of focus
Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
Able to manage multiple simultaneous work assignments
Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
Accustomed to working in virtual office environment
Additional information: work environment ability to handle multiple priorities and demands in a fast-paced environmentThis job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other duties/changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this jobDuties, responsibilities and activities may change at any time with or without noticeAt any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by convergeone.
Eeo statement
Convergeone provides equal employment opportunities (eeo) to all team members and applicants for employment opportunitiesAll qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran statusFor further details please view the equal employment opportunity posters provided by ofccpHttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm overview (text only): summary the lead solutions architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethicThis position primarily focuses on solving business challenges for the convergeone’s enterprise customers with outcome based solutions that includes strategic products and servicesThe position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needsThe lead solutions architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the saleAdditionally, this position is able to explain, position and justify costs related to convergeone’s solutions.
