Job details
Job type full-time
Full job description
Primary location: 8924 e 35th st n, wichita, ks, usa
Division: cox communications
Job level: individual contributor
Travel: no
Schedule: full-time
Shift: variable
Requisition number: 202103941
Virtual call center customer experience associate
Connections are important, and were not talking about pairing a bluetoothWere talking about that remarkable connection that happens between a customer and an associate who truly `gets` their needsIts that contagious `i wanna keep coming back` connection that we aspire to make as commonplace as hipster podcasts.
Were cox communications, part of the cox family of businessesWe built our business and our brand on the notion of connections, with our customers and with our employeesWere on a quest for a call center customer experience associate - work from home who shares our passion for connectivityThis is a person who has some flexibility and is open to working a non-traditional schedule.
If youre looking for a great company and want to work from home, this could be the job for youAs part of a customer experience driven team, you will earn an hourly rate of $15.00You will earn an extra $1.25/hour from 6pm-11pmWe have a shift bid process that you will go through before you are finished with the training programDuring this time you will work with your onboarding supervisor when schedules are shared for you to selectOur schedules are dependent on the needs of the business and when our customers need usTherefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose fromThe schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by locationIf it sounds like were on your frequency, then keep reading.
What youll do
Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use itFrom changing passwords to setting dvrs, youll help them navigate challenges with clarity and professionalismNo it degree required, just a passion for helping customers.
Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer mazeYoull also provide world-class service by selling them solutions that enrich their experiences.
And speaking of customer experiences, youll totally own thatThat means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
Whats in it for you?
Hey, whats a great job without the best possible technology at your fingertips? we know youre going to need the best workspace tools and technology and cox makes sure you have the most innovative equipment and resources available so you can always be.
Theres no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.)We also offer free internet, and discounts on other cox services valued at up to $300 per monthNeed to download some other benefits? we provide generous paid time off (pto), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Growth is a good thing, and youll have opportunities to learn and train so you can always continue sharpening your skillsAnd well encourage you to explore opportunities within the cox family of businesses — from smart home automation and green modes of transportation to esports and clean energy— so that you can always look for new challenges and opportunities to make an impact.
While were looking for flexibility, were also offering it! you like working from the comfort of your home, shoes off with your pup by your side? you can kick it in your own crib, connecting with customers remotely while working from home.
For you to do your best work, you need an outstanding company culture supporting youAt cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of lifeOur diverse, inclusive culture invites you to bring your authentic self to workThe mutual trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who you are
Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patienceConstant change doesnt clog up your bandwidthYou can adapt to whatever comes your way with curiosity and enthusiasmYoure personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
Youre confident in your ability to troubleshoot technical issues and upsell when the moment is rightYoure always aiming for the cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.
Qualifications:
Minimum:
Where permitted by applicable law, must be fully vaccinated against covid-19 to be considered for this u.sBased job(reasonable accommodations for medical and religious objections will be considered.)
High school diploma, ged, or relevant work experience
6 months experience providing customer service or selling products and services
You must live within the wichita and surrounding communities
You must have high-speed internet connection available in your home
Preferred:
Live within an area of the wichita and surrounding communities where cox communication services are available
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
6+ months of experience working in a position that requires meeting sales goals
Keen aptitude for helping customers and a customer experience focus
1-2 years of work experience in a customer service role, not necessarily specific to call centers
Enthusiastic and personable, with the ability to adapt and thrive in constant change
Previous telecommunications experience
Join the cox family of businesses and make your mark today!
Who we are
About cox communications
Cox communications is committed to creating meaningful moments of human connection through broadband applications and servicesThe largest private telecom company in america, we proudly serve six million homes and businesses across 18 statesWere dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About cox
We are the cox family of businessesWeve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with usOur primary divisions - cox communications and cox automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operatorsWere also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generationWere looking for the talent today who will be our leaders tomorrowSound intriguing? learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or pto)For more details on what benefits you may be offered, visit our benefits page.
Cox is an equal employment opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to all third-party agencies and similar organizations: cox accepts resumes only from agencies with which we formally engage their servicesPlease do not forward resumes to our applicant tracking system, cox employees, cox hiring manager, or send to any cox facilityCox is not responsible for any fees or charges associated with unsolicited resumes.
