Job details
Job type full-time
Full job description
Overview: the senior technical marketing engineer (srTme) position plays a vital role within the greater product management team, driving technical strategy and customer adoption of cradlepoint solutionsAiding our field of sales and channel professionals along with partner organizations is critical, with the objective of helping teams build and scale their knowledge of cradlepoint services, products, and technologiesMembers of the tme team extensively collaborate with marketing, sales, channel, support and operations teams which all have their own unique needsA tme works with each functional department providing tailored guidanceExternal to the company tme will be involved in partner and customer facing presentations, executive briefings (travel, on-site and virtual), tradeshow demonstrations and possibly other speaking engagements.
Cradlepoint is in search of a srTme team member who will become a subject matter expert for future sd-wan/sase 5g functionality in the netcloud serviceAs a srTme you will be aligned with pm, r&d, se and the sales accounts team assisting in the customer journey and experienceWith a goal of ensuring effective communication of new technology capabilities and applicability to customer use-cases, while also capturing valuable product feedback during the processResponsibilities:
Reference architectures – creating examples of networking topology, utilizing netcloud service features and functionality combined with best practices to support common customer use cases
Validated designs – customer guides that closely align with reference architectures that guide our customers to best practice designs
Liaison to cradlepoint support – provide consultation as the product sme for customer support case escalations
Validation testing – provide hands on testing of new products, services, and solutions in both the prototype stage as well as final validation before market readiness
Product beta programs – participate and help orchestrate beta programs by defining test criteria, customer qualification and early customer engagements
Competitive analysis – conduct competitive analysis in the categories of functionality, performance and usability
Development of compelling technology and product demonstrations – determine how best to showcase cp technology in various demo environments
Develop trial process success criteria – help determine as well as document the success criteria for repeatable customer proof of concepts
Performance testing definition – determine the criteria that cp solution test teams require to develop test cases and develop the field; and create customer facing content to communicate these results
Technical decision maker (tdm) presentations – develop technical presentations used by cp and partners to educate customers
Customer engagements – engage with various departments on strategic customer accounts actively in the sales process
Qualifications:
8+ years of technical experience in enterprise networking sector, including customer facing responsibilities ideally quota bearing.
5+ years of technical marketing engineering experience in the tech industry.
Strong understanding and background in cellular wireless technologies (4g, lte, 5g nr, etc.)
University degree preferred but not mandatedExperience in building customer networks can counter any formal education.
Must be able to demonstrate confidence in networking architecture, engineering, operations and security discussions.
Proven ability to understand complex and in-depth level technical situations, related business challenges and be able to communicate strategies for effective solutions.
Excellent communications skills and comfort/experience with public speaking.
Ability to distill complex technical concepts into understandable language to any level of audience.
In-depth understanding of networking, cellular, wireless, security
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Cradlepoint is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.
