Job details
Job type full-time
Full job description
Cross country healthcare is looking for top talent to join our team
Cross country healthcare, inc(cch) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clientsLeveraging nearly 35 years of expertise and insight, cch solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient careAs a multi-year best of staffing® award winner, cch is committed to excellence in delivery of its services and was the first public company to earn the joint commission gold seal of approval® for health care staffing services certification with distinction.
Please note - shifts we are currently hiring for (listed in pst):
Weekday day (wdd): monday-thursday: 1:30pm-11:15pm pacific standard time
Weekend day (wed): friday`s: 12:30pm-10pmSaturday`s: 9am-10pmSunday`s: 9am-10pm pacific standard time
Weekend night (wen): friday`s: 9:30pm-10amSaturday`s: 9:30pm-10amSunday`s 9:30pm-8:30am pacific standard time
Basic purpose
The staffing coordinator provides the highest caliber of customer service to our healthcare professionals and to our client facilities.
Essential functions
Provide first level support to both nurse and facility customers within a call center environment
Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting
Partner with clients to determine staffing requirements
Offer assignments at client facilities to qualified field staff
Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
Manage open orders and fill open shifts with qualified field staff
Communicate all updates in a timely manner to both nurse and facility customers
Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
Develop and foster excellent relationships between clients and field personnel
Perform all other duties as assigned by management
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
Qualifications
1-2 years’ related experience, preferably in the staffing industry
Strong customer service skills
Computer proficient - must score a 90% or higher on assessment test
Database and/or automated program experience a plus
Previous healthcare and/or call center experience preferred
Education:
High school diploma or equivalent required
Critical competencies for success
Outstanding communication, customer service, and people skills
Must have strong computer and analytical skills
Ability to quickly solve problems and multitask in a fast-paced environment
Ability to work well within a team; must be able to work effectively with managers and employees
Must be self-motivated to achieve results
A proven track record providing clerical services
Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism
Ability to work with multi-line phones and utilizing multiple programs and screens
Ability to prioritize and plan work activities, use time efficiently and work well under pressure
Ability to type 35 wpm or greater consistently
Must be comfortable spending a large portion of the day making outbound phone calls
Must be a self-starter and be able to meet the goals and metrics and assigned
Must be able to clearly exchange and document accurate information.
Work conditions
100% remote status
Must be able to successfully dedicate full attention to job duties during work hours
Must have an office like environment to work in with minimal noise and disruption
Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
Must meet all standards and requirements of the company’s telecommuting policy
Employee must possess comfort in learning, training and engaging with others virtually through microsoft teams and zoom both via telecom and video.
Must be able to remain in a stationary position 80% of the work schedule
Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations
This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time on the phone communicating with healthcare professionals and client facilities regarding needs and assignments.
Benefits
Cross country healthcare offers a competitive compensation and benefits program including: medical plan, dental plan, life insurance, disability plan, 401(k) plan and tuition assistance
Cross country healthcare is an eeo employer - m/f/ veteran/disability
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