Job details
Job type full-time
Full job description
Description: insurance sales team lead
Reports to: director of insurance sales & operations
Location: remote usa, excluding colorado
The insurance sales team lead is responsible for the day-to-day support, coaching, and mentoring of a remote staff of licensed medicare sales agentsThe team lead will assist the director in meeting the team’s productivity goals.
Responsibilities
Coaches agents on achieving goals and developing necessary skills that get results.
Provide direction and guidance by answering agent questions and/or concerns related to the assurance training, their dialer & plates; along with general questions regarding medicare program and sales process; acts as a liaison between the agent, assurance, the carriers, dms it & hr to resolve issues in a timely manner.
Track agent & team performance in the crm dialer report; in the areas of time logged into the dialer, transferred calls received; missed calls, compliance scores, system downtime, and applications submitted as reports.
Assist with any caller or client-related complaints, concerns, and/or escalations
Conduct team meetings and pre-shift huddles with agents;
Monitor adherence to time clock procedures as well as mandatory scheduled training sessions & team meetings.
Complete other duties, tasks, and activities as they arise
Requirements:
At least 3 years of sales experience
Life, accident, & health resident license
Strong verbal and written communication skills
Proficient in microsoft office and google suite
Capability with spreadsheets and knowledge of analytics
This role can be performed from anywhere in the united states, except for colorado
Preferred qualifications
Extensive knowledge and expertise in the areas of medicare, center of medicare services (cms) policy and procedures as well as call center standard operating procedures.
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
About dms
Digital media solutions® (dms) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.
Dms is a growing company that provides team members with opportunities to learn new technologies and enhance their skillsIn addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, dms also offers employees the chance to further acquire industry knowledge and network with colleagues.
The culture at dms is built on a foundation of collaboration, support and inclusionDms believes in the power of teamworkDms is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.
Job type: full-time
Work location: multiple locations
