Job details
Job type full-time
Full job description
Are you a passionate book nerd looking to make the most of your skills to help our authors publish their manuscripts? are you a motivated problem solver who thrives in creative and fast paced environments? if you`re looking for a career where you can be excited to get up for work every morning, and feel fulfilled at the end of the day, diy media group is for youWith industry-leading brands like bookbaby, we’re helping tens of thousands of independent authors around the world realize their publishing dreams and monetize their contentOur fast-growing brand selects only the best, promotes from within, and offers competitive compensation and comprehensive benefitsWe are looking for a publishing production specialist to join our teamThis position is responsible for assisting our authors to navigate through the steps of publishing a book, from submitting their graphics files and manuscripts to tracking the delivery of the final books to their doorstepPlease note: in light of the covid-19 pandemic, the position will be fully remote for the foreseeable futureThink you`ve got what it takes?
Responsibilities/tasks
Develop and maintain courteous and effective working relationships with customers and team members.
Responsible for providing timely, appropriate responses to suggestions/requests/complaints from customers.
Communicate with customers (via phone & email) regarding graphics submissions and order details.
Provide manufacturing departments with the production information (through configuration and detailed notes) to meet the customer needs.
Interact w/ other team members regarding customer concerns during production
Resolve production problems with internal departments and/or customers.
Work with bookbaby team members to refine and make continuous improvements to product lines, services, customer facing assets and overall customer experience.
Other duties and special projects as assigned.
Pre-requisites
Experience with book printing or publishing business preferred.
Working knowledge of book printing business and processes preferred.
Working knowledge of digital ebook business and processes preferred.
Experience with microsoft office suite.
Educational requirements
College degree or equivalent customer service/sales experience
Special skills required
Must have good communication, language, and verbal skills.
Math skills requiredWill need to make basic math calculations.
Experience using adobe creative suite preferred.
Self-motivated, able to work with minimal supervision.
Ability to work in fast paced high customer contact environment.
Computer literacy.
Superior attention to detail.
Bilingual (spanish) a plus.
Physical demands
Must be able to sit/stand at computer and telephone station for 90% of day.
Eeo employer f/m/vet/disabled
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