Job details
Salary from $75,000 a year job type full-time number of hires for this role 2
Qualifications
High school or equivalent (required)
Cnc milling machine: 3 years (required)
Mechanical knowledge: 3 years (required)
Us work authorization (required)
Full job description
Title: service engineer
Reports to: service coordinator
Location: dmg mori tc
Hours: monday through friday, 8:00am to 5:00pm
Classification: non exempt
Travel: 70%
Employment is conditioned on dmg mori`s ability to obtain and maintain any necessary export licensing.
Service engineers are expected to provide customers with maintenance and repair assistance of dmg mori cnc machine tools on location or by telephone.
Essential job functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorilyThe requirements listed below are representative of the knowledge, skills, and abilities requiredReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functionsResponsibilities include up to and not limited to:
Provide customers with maintenance, repair, and installation assistance of dmg mori cnc machine tools on location or by telephone.
Creating and updating documentation of technical information.
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to service
Demonstrating a willingness to help others and be a team member; often working together with customer’s service engineers.
Providing assistance and training to customer’s service engineers on the installation and maintenance of newer product lines.
Establish and build exemplary communication and customer service relationships with customers.
Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
Other duties as assigned.
Minimum requirements:
Bachelors or associates degree in technical related field of study preferred.
3-5 years of experience in electrical and mechanical troubleshooting and maintenance of cnc machine tools.
Experience working with dmg or mori seiki machines, fanuc, mitsubishi, and/or siemens and controls are a plus.
Good verbal and written communication skills with exceptional customer service orientation.
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
Proven ability to read mechanical drawings, electrical schematics, and sequence (plc) ladder diagrams.
Basic computer literacy and working knowledge of ms word, excel, and outlook.
Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
Minimum of 50% travel in multi-state region; drive or fly depending on distanceEmployee is expected to work at the technical center when not visiting customers.
Work environment:
Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machineryGeneral office environment experienced at dmg mori office.
Physical demands:
Frequent: travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reachingPushing, pulling, and lifting objectsRepetitive foot, leg, hand, arm, shoulder, and torso movements.
Periodic: operating power equipment, sitting at desk, utilizing computers and phones.
Occasional: lifting or moving up to 50lbs.
We are an equal opportunity employerWe maintain a drug-free workplace and perform pre-employment substance abuse screening
Job type: full-time
Pay: from $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Overtime
Covid-19 considerations:
Must wear a mask during customer or employee in-person interactions
Education:
High school or equivalent (required)
Experience:
Cnc milling machine: 3 years (required)
Mechanical knowledge: 3 years (required)
Willingness to travel:
75% (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
