Job details
Job type full-time
Full job description
About dmi: dmi (digital management, llc.) is a global technology solutions company that specializes in digital strategy, design, transformation and supportUtilizing expertise from six unique dmi groups, in the areas of ai & analytics, commerce, experience, managed services, transformation, and government, dmi delivers intelligent digital transformation solutions that meet organizations where they areBorn digital, dmi has been delivering mission-critical, enterprise grade solutions since 2002 for over a hundred fortune 1000 enterprises and all fifteen u.sFederal departmentsDmi has grown to 2,000+ employees globally and has been continually recognized by top industry analysts as market leader as well as a top place to work by the washington postDminc.com| careers | twitter | linkedin |facebook about the opportunity: dmi (digital management, llc.) is looking for a jrMobility engineerThe jrMobility engineer will be responsible for supporting multiple customer’s with their mdm environment including, but not limited to, managing the administration console, application management, server maintenance and installation and technical documentation write-upsThe ideal candidate will also be required to troubleshoot network and connectivity issues, along with server related issuesParticipating in an on-call schedule will be required as well.
The ideal candidate must possess the ability to work in a team atmosphere within dmi, as well as helpdesk, exchange and security teams within the customer’s infrastructureThe qualified candidate is one who responds quickly to critical issues and works as long as necessary until a resolution is reachedThe qualified candidate needs to exhibit patience and professionalism at all times as they will be a representative of dmi to the customerPerforms activities such as application pushes, version upgrades on servers, app inventory maintenance and diagnostic research on a per device level.
The jrMobility engineer will follow established incident and problem management programs and related standard operating procedures (sop) in order to document all requests for service, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customersThe objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organizationIn addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficienciesProvide incident and problem management based on the fundamental processes found in the itil® and itsm® frameworks and established policies and procedures.
Duties and responsibilities:
The jrMobility engineer will work directly with end-users and it staff to ensure problems are resolved in expected timeframeThey must be able to provide escalation support to dmi’s service desk by following established help desk standard operating procedures, in addition to possessing the following skills:
Advanced knowledge on how to manage an mdm environment with both physical and virtual servers, including device enrollment, certificate management, setup of policies & configurations, server updates, feature updates and bug fixes.
Be able to use tools such as logs and monitoring to troubleshoot issues.
Develop and follow application testing plans
Ability to write professional documentation and training material.
Expert knowledge with setup and configuration of applications within an mdm environment.
The ability to work within a team atmosphere.
Be self-motivated to learn multiple mdms to support dmi and the rest of the engineering team.
The ability to diagnose and troubleshoot connectivity and network related issues
Follow change management procedures as set forth by itil standards
Experience with using the ios platform, including dep and vpp.
Experience with working on android platform, including android enterprise
Basic knowledge of load balancers such as an f5.
Basic knowledge of how mail platforms such as exchange, office 365 & lotus notes works.
Monitor service delivery and service support to ensure timely it support services to the user community.
24/7/365 on call rotation.
Support all technology within dmi’s mms division.
Provide innovations in technology to help grow and advance our customers.
Qualifications: education and years of experience:
Bachelor’s degree, related technical training (or equivalent experience)
At least two years of directly related experience
Required skills/certifications:
At least 1-3 years of any mdm experience
At least 1-3 years document writing
At least 1-2 of any mdm certifications
Additional requirement(s):
Customer focused mentality with excellent verbal, written, and interpersonal communication skills
Demonstrates ability to work under pressure
Excellent problem solving skills
Capable of working independently as well as collaboratively within a group
Self-motivated to complete tasks and increase knowledge
Proficiency of intermediate or better with ms office tools
Hours: must be open to 8am-5pm est as well as an on call rotation
Location: remote
Working at dmi dmi is a diverse, prosperous and rewarding place to workBeing part of the dmi family means we care about your wellbeingAs such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, fortune 1000 clientsThe following categories make up your dmi wellbeing:
Community – blood drives, volunteering opportunities, holiday parties, summer picnics, tech chef, octoberfest just to name a few ways dmi comes together as a community.
Convenience/concierge - virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
Development – annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial – generous 401k match for both pre-tax and post-tax (roth) contributions along with financial wellness education, eap, life insurance and disability help provide financial stability for each dmi employee.
Recognition – great achievements do not go unnoticed by dmi through annual awards ceremony, service anniversaries, peer-to-peer acknowledgement through give-a-wow, employee referral bonuses.
Wellness – healthcare benefits, wellness programs, flu shots, biometric screenings, on-site lactation rooms provide employees with several wellness options.
Employees are valued for their talents and contributionsWe all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the companyThe company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran statusDmi is an equal opportunity employer minority/female/veterans/disabilityDmi maintains a drug-free workplace.
***************** no agencies please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified informationUs citizenship may be required for some positions.
#li-ek1
