This position allows for flexibility for a candidate to work in dfa`s offices in east syracuse, ny or kansas city, ksRemote based candidates will also be considered.
Proactively serve all members of dfa and its affiliate coops by educating and informing them about dfa farm supplies and its offeringsResponsible for accurate and timely order entry and building customer relationships with members.
Areas of accountability:
Customer responsibility responsible for daily order entry on all customer accountsReceive and/or make calls on a regular basis to customer base and staffProvide feedback from member interactions to senior management to aid in future program developmentActive suggestive upselling and providing information about products and services being offeredBuild effective business relationships with members and grow the farm supplies business by identifying and meeting member needs.
Teamwork and collaboration acts as a key member of the sales team with a focus on entire customer baseMay provide and/or receive input from across functional boundariesProvide support and backup for outside sales team and management team as needed
Leadership acts with integrityTreats others with dignity and respectModels behavior that is consistent with dfa core valuesDelivers on commitments and deadlines and holds others accountable for the same
Communication effectively communicates with all levels of the organizationDemonstrates sound oral and written communication skills
Duties & responsibilities:
Primary focus is to answer inbound customer calls with accurate and prompt entry into pos systemFocus on ability to drive sales and assist in identifying and assess customers` needs, questions and complaints
Exude professionalism, patience and “people-first” attitude
Be knowledgeable of all products & product lines
Attention to detail with high level accuracy of data entry
Utilize the various systems and processes including:
Input orders
Log phone calls
Record complaints / problems
Monitor daily reports
Record account activities
Process inbound (phone /email /website /fax) requests from members for:
Order placement and/or order follow up
Product information
Program details
Order issues
Other duties as assigned
Requirements:
Required minimum qualifications:
Education & experience:
Minimum 5 years experience in dealing directly with customers either by telephone or in person
Agricultural industry experience – particularly dairy – a plus
Necessary knowledge, skills and abilities
Previous customer service experience with a demonstrated history of meeting or exceeding goals
Excellent telephone skills
Highly organized
Ability to work in a fast paced, team environment
Personable
Works well under pressure
Ability to resolve problems
Computer experience: jde, salesforce, excel, word, sap, outlook, microsoft teams
Required competencies:
Customer service
Influencing
Critical thinking
An equal opportunity employer
