Are you driven by curiosity, moving forward, and opening new doors that lead down new paths? are you always thinking about the next innovative product to bring to lifeor how to improve the lives of our customers?
Dell`s experience innovation group is seeking talented designers, technologists, and strategists to collaborate and develop amazing experiences for our customersWe`re looking for individuals who are passionate about working in an agile, diverse, global team, who can reimagine tomorrow and deliver solutions that solve real problems.
As a team, we live to take risks, push boundaries, and stretch beyond the comfort zone – with a vision to create technologies that drive human progress.join us to do the best work of your career and make a profound social impact as acustomer experience (cx)strategiston our edgteamwithin the remoteus location.
As dell continues to grow our experienceinnovationgroup, we are continuing to connect with top talent to assist us in our transformationIf you feel you have the background and have an interest in joining this dynamic team, please apply and add your resume and portfolio link for reviewWe will look forward to discussing this opportunity further as we determine thegrowth of our organization!
What you’ll achieve
Asacustomer experience (cx)strategist, you will be responsibleforrepresenting thecustomerin all phases of delivering dell technologysolutions, focusing on the as-a-service and cloudofferingsWhile collaborating with key engineering and business partnersacross multiple dell technologies organizations, you will define and drivethe customerexperience deliverables acrossdifferent organizationsand design initiatives.
You will:
Combine expert project management skills with a deep understanding of the digital products, as-a-service delivery, and the cx craft, methodologies, and analytics to build programs that scale across teams.
Carryexperiencesfromideationto development using your abilities to distill complex problems into intuitive, clean, user-friendly designswhile engaging other teams and disciplines in a collaborative manner
Create and deliver programs to improve experience, collaborate with project teams on changes required,and keep stakeholders and senior leaders appraised on progress.
Collaborate with other edg and dell partners to ensure experiential designs achieve the highest level of usability, desirability,and customer satisfaction.
Take the first step towards your dream career
Every dell technologies team member brings something unique to the tableHere’s what we are looking for with this role:
Essential requirements
6-15 yearsof experienceasaproject manager/business analyst, ux researcher, usability engineer, interaction designer, or product manager,preferably in a saas environment and/or in the financial services/fintech industry(undergraduate degree and 6+ years’ relevant experience or graduate degree in a related field, plus 4+ years’ relevant experience.)
A clear understanding of user-centered design (ucd) and iterative processes that involvecustomersthroughout the development process
Strong knowledge of agile principles and process demonstrated by at least 5+ years of experience working in an agile environment (e.gUser stories, iterative development, scrum teams, sprints, personas)
Customer-first and strong team player attitude, including a track record of building strong relationships across functions and geographic regions based on trust and demonstrated accountability; with influencing skills and results orientation, a self-starter who operates with a sense of urgency
Good communication skills – verbal, written, and experience engaging with stakeholders, product/project team members, and other user-experience professionals.
Ability to translate data (from analytics, user interviews, surveys, etc.) into actionable insights
Desirable requirements
Submission of portfolio link or attachment with application/resume that demonstrates the ability to process and apply design research – usability studies, reports, trends, ethnography, user personas and related information – into design solutions and deliverables.
Project management professional (pmp) certification, pmi – acp (agile) certification, bpi skilled with green or black belt certification or lean six sigma, with experience delivering executive level program updates
Certified scrum master (csm) or certified scrum product owner (cspo) certifications
Technically savvy, able to work with development and engineering teams leveraging agile development methodologiesExtensive knowledge of the technology services industryThe ability to make decisions quickly and efficiently, and execute on a defined vision, in pursuit of company goals and objectivesExcellent analytic thinking and creative problem-solving skills.
Experience with sales and partner enablement processes and experiences.
Here’s our story; now tell us yours
Dell technologies helps organizations and individuals build a brighter digital tomorrowOur company is made up of more than 150,000 people, located in over 180 locations around the worldWe’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a lifeWe offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop thereWe are helping customers move into the future with multi-cloud, ai and machine learning through the most innovative technology and services portfolio for the data eraJoin us and become a part of what’s next in technology,starting today.
You can also learn more about us by reading our latest diversity and inclusion report and our plan to make the world a better place by 2030here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateDell will not tolerate discrimination or harassment based on any of these characteristicsDell encourages applicants of all agesRead the full equal employment opportunity policyhere.
