Senior analyst – license management services (lms)
Join us as a senior analyst on our license managements team 100% remote or massachusetts facility to do the best work of your career and make a profound social impact.
What you’ll achieve
As a license management services senior advisor you will be responsible for managing all aspects of software license reviews and advisory engagementsThis dynamic role entails working closely with internal teams, including the field sales organization, finance and legal, as well as dell technologies customers to help educate customers on the terms and conditions of its agreement(s), pricing, licensing, and business practicesThe license management services team interfaces with customers to resolve compliance issues, while preserving the customer relationshipThe role is demanding, involving multiple stakeholders, and requires negotiations, sound judgment, critical thinking, superior analytical skills, a service-oriented demeanor, project management skills, process improvement capabilities, refined communication skills, and precise attention to detail.
Team members must have the desire and ability to work in a dynamic and fast-paced environment in order to be successful in this role.
You will:
Manage license compliance reviews from initiation to completionThis includes working extensively with many of dell technology’s organizations including field sales, sales operations, finance, legal and global support renewals
Interpret complex license and maintenance agreements
Update databases specific to designated key performance indicators and complete monthly reporting requirements
Determine scope of reviews and work with field sales teams on engagement model and approach
Analyze license purchase and deployment data
Provide analysis of license usage and write reports, which outlines ownership, usage and proper resolutionPreserve customer and field relationships
First point of contact for escalated customer queries
Participate in projects to document and improve processes and add to the licensing knowledge base
Obtain a thorough understanding of dell technologies products, market and business environment
Take the first step towards your dream career
Every dell technologies team member brings something unique to the tableHere’s what we are looking for with this role:
Essential requirements
Strong understanding of software license agreements with specific experience and proven ability to comprehend and interpret complex licensing issues
Strong analytical, research and problem solving skills required; attentiveness to detail.
Proficiency using excel, powerpoint, word
Ability to work independently in a dynamic fast-paced environment
Exceptional presentation, written and verbal communication skills required
Desirable requirements
A strong, confident and assertive demeanor with a proven track record of exceeding goals
Mastered organizational and project management capabilities
Here’s our story; now tell us yours
Dell technologies helps organizations and individuals build a brighter digital tomorrowOur company is made up of more than 150,000 people, located in over 180 locations around the worldWe’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a lifeWe offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop thereWe are helping customers move into the future with multi-cloud, ai and machine learning through the most innovative technology and services portfolio for the data eraJoin us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest diversity and inclusion report and our plan to make the world a better place by 2030 here.
Application closing date: 30 nov 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateDell will not tolerate discrimination or harassment based on any of these characteristicsDell encourages applicants of all agesRead the full employment opportunity policy here.
