Service delivery engineer
Houston, texas
Remote, texas
Join us as a service delivery engineer on our professional services team in the houston, texas or remote, texas to do the best work of your career and make a profound social impact.
What you’ll achieve
As a principal service delivery engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvementYou will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
Identify, document and reports design, reliability and maintenance issues
Regularly submit content to the knowledge database
Identify, document and escalate customer issues to senior resources
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums
Successfully manages relations with internal/external customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results
Take the first step towards your dream career
Every dell technologies team member brings something unique to the tableHere’s what we are looking for with this role:
Essential requirements
Provide documentation and direct feedback to field technical specialists, account managers, sales and other dell technology stakeholders
Robust customer service skills, as well as, analytical problem solving, and troubleshooting skills
The ability work with a robust organization and planning skills to oversee and successfully implement program deliverables
Desirable requirements
Excellent organizational and communication skills
Here’s our story; now tell us yours
Dell technologies helps organizations and individuals build a brighter digital tomorrowOur company is made up of more than 150,000 people, located in over 180 locations around the worldWe’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a lifeWe offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop thereWe are helping customers move into the future with multi-cloud, ai and machine learning through the most innovative technology and services portfolio for the data eraJoin us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest diversity and inclusion report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateDell will not tolerate discrimination or harassment based on any of these characteristicsDell encourages applicants of all agesRead the full equal employment opportunity policy here.
