Process transformation consultant (usa remote, east/central time zone preferred)
Join us as a process transformation consultant for the services organization of dell technologies, based in (usa remote, east/central time zone preferred) to do the best work of your career and make a profound social impact
If you are passionate and excited about driving process transformation and solving big, strategic problems that demand excellent thought leadership & problem-solving capability, then look no furtherBeing part of our global process engineering team within the dell technologies services organization offers great opportunities and challenges focused on solving the most critical process design, improvement and engineering needs related to services’ digital transformationYou will have a great talented pool of peers who share the same passion and energy to solve large strategic problems to deliver the best product and services to dell technologies customers.
What you will love
As process transformation consultant, you will join the global process engineering team for dell technologies services, which is chartered to: lead end to end design and engineering of all business processes enabling implementation of core it platforms across the services customer journey; design services processes that enable new consumption models across apex, telco, and edge; apply data science capabilities on digitalized processes to build predictive and proactive solutions; and manage senior relationships with industry leading partners and suppliers in the area of advanced analytics, process digitization & digitalization, and decision science.
You will
Join a high-energy, innovative, collaborative team responsible for
Enabling modernization of business processes
Maximizing value of technology platforms capabilities
Harnessing data to deeply understand and improve our customer experiences
You will use strong leadership, problem-solving, and program management skillset to drive ongoing operations and strategic initiatives that span across multiple functional areas of a customer’s lifecycleFurther to this, you will advocate business opportunity and highlight insights and impact from business programs.
To be successful, you will leverage your experience and skills in storytelling and showing the value of initiatives, creating informative and compelling presentations and delivering to leaders on an ongoing basis.
Develop deep understanding of the e2e customer journeys and connection points of dell’s support services processes and policies, driving modernized processes enabling customer support transformation; build deep domain expertise, identify opportunities, facilitate discussions between business stakeholders, data scientists, technical and process experts to lead and deliver process solutions enabling intelligent automation
Build and maintain effective, influential partnerships based on trust with dt services leadership, key cross functional leaders, and other strategically aligned teams
Define and drive cross-functional initiatives that integrate strategy, process, technology, and people further enabling an easy, integrated, and intelligent experience for customers and team members
Understand business challenges, develop, and test hypothesis and build strategic insights for the business based on quantitative and qualitative research inputs; proactively identify alignment areas with highly complex or critical convergence interdependencies
Communicate and collaborate effectively with key internal and external stakeholders through transparency and partnership; develop, create influential presentations to tell the story and show the value, and deliver process improvement recommendations including impact of programs to senior leaders and other key business stakeholders
Balance process transformation responsibilities along with some chief of staff and program management responsibilities
Take the first step towards your dream career
Every dell technologies team member brings something unique to the tableHere’s what we are looking for with this role:
Essential requirements
12+ years of related experience with a bachelor’s degree or 8+ years with a master’s, experience to include:
Strong business analysis background and experience working with large data sets and using sound judgement in making excellent recommendations driving process transformation
Experience in creative problem solving, data-driven analysis and decision making, thriving in fast paced environment, prioritizing, and overseeing multiple global initiatives with attention to detail; including systems-thinking, curiosity, with a ‘how-can-i-help’ attitude and extreme ownership thinking (not admiring a problem, but being proactive about transforming for better business and customer outcomes)
Balanced across strategic and detail oriented work, with a track record of analytical and hypothesis driven problem-solving and proven ability being creative and effective finding solutions to complex problems, balancing immediate and long-term needs
Expert storytelling and persuasive, executive presentation skills and experience; including expertise in successfully influencing, driving for results, and collaborating with large cross functional teams; excellent interpersonal communication skills with a proven ability to foster communication and collaboration across departments and across a wide range of skill sets, using a variety of approaches, and creating strong relationships built on trust
Desired requirements
Hands on experience driving process modernization, process intelligence and designing to-be processes; experience in process digitization and mining tools (celonis, aris, etc.) and knowledge of data science techniques and methodologies
Experience in an enterprise customer support organization, ideally supporting a global organization with a broad portfolio of solutions across as-a-service, platform, software and hardware solutions
Master’s degree in business or industrial engineering, supply chain or related field
Here’s our story; now tell us yours
Dell technologies helps organizations and individuals build a brighter digital tomorrowOur company is made up of more than 150,000 people, located in over 180 locations around the worldWe’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a lifeWe offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop thereWe are helping customers move into the future with multi-cloud, ai and machine learning through the most innovative technology and services portfolio for the data eraJoin us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest diversity and inclusion report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateDell will not tolerate discrimination or harassment based on any of these characteristicsDell encourages applicants of all agesRead the full employment opportunity policy here.
