Job details
Job type full-time
Full job description
At delta dental, our strategy is only as strong as the people who execute it! we are hiring individuals that are not just right for today but also for our futureWe have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thingOur leaders optimistically share future possibilities to inspire and motivate others toward their full potentialWe expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problemsJoining delta dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
The incumbent in this position has overall account management responsibility for assigned national & key clients, including fortune 100, high profile and strategically positioned accountsThis role requires the ability to lead staff, manage clients with a high level of sophistication to build senior relationships and conduct strategic thought processes to develop and execute effective sales and retention activities.
How you will make an impact:
Manages the renewal process for highly complex national accounts, including analyzing financial data, developing renewal strategies, negotiating with senior client management and consultants, and overseeing the rfp process.
Identifies innovative opportunities and presents new concepts in a compelling manner both internally and externally to meet the client’s needs.
Cross sells new business opportunities to existing clients, including managing highly complex rfps and rfrs.
Negotiates products, rates and benefits with clients and consultants.
Responds to client, broker and/or consultant inquiries and service requests.
Offers creative, alternative solutions within delta dental`s established processes and identifies opportunities to expand/enhance delta dental’s services/processes to the benefit of both delta dental and the client.
Engages in strategic planning in order to service and renew more complex accounts.
Collaborates with underwriting to develop ongoing, proactive renewal strategies with a focus on delta dental revenue goals.
Monitors group account to identify potential problems; work with functional areas including senior management to proactively address opportunities.
Assists operational areas on eligibility, underwriting, billing and collections.
Gathers and provide competitive intelligence to assist in competitive positioning of delta dental in the marketplace.
Perform miscellaneous duties as assigned.
What we look for:
A bachelor’s degree is preferred in business administration or marketing.
Candidates with proven experience will not be excluded from consideration.
A minimum of 5 years of account management experience.
Sophisticated analytical skills to manage and position financial outcomes to achieve delta dental’s revenue goals across assigned book of business.
Ability to develop and lead staff and cross-functional teams across all levels of management to achieve results.
Proven commitment to excellence in customer service.
Proven presentation, public speaking skills.
Strong organizational/time management and project management skills; multi-tasking abilities.
Excellent selling and negotiation skills; excellent relationship skills.
Valid driver’s license, ability to travel extensively and sustain company expenses for a period of one month.
Ability to operate and maintain a personal car for company business in a proper, safe and responsible manner.
Knowledge of delta dental products, policies and procedures.
Knowledge of current dental terminology (`cdt`) codes and dental nomenclature.
Familiarity with delta dental and competitor products and services available.
Insurance license may be required in some states.
Benefits and perks:
12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
Low-cost premium medical insurance options
100% paid dental and vision insurance
Generous 401(k) matching and flat contribution
Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
Employee livewell program, focusing on overall employee well-being.
Fertility and diabetes benefits
Employee discount program: at&t/verizon, entertainment, travel, and more!
Culture of learning: career development and tuition reimbursement
Career growth: we love promoting from within
Please note, delta dental will not sponsor applicants for work visas for this position.
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At delta dental we: promote accountability, integrity and collaboration: our employees are collaborative, self-aware, and ethicalIt is our expectation to do the right thing and follow through on commitmentsFoster professional development: our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunitiesValue customers and cultivate positive experiences: our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let’s chatWe would love to tell you more!
To see some of the smiling faces behind delta dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on facebook and instagram, @deltadentalins on twitter, and delta dental insOn linkedinAbout delta dental delta dental covers more americans than any other dental benefits providerOur vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each otherOur enterprise strategy focuses on pillars of growth and diversification, supported by the platforms of culture and people, process and technologyOur employees take pride working for a purpose-driven organization and live our values of trust, service, excellence and innovationWe are part of the delta dental plans association, a network of companies that provides dental coverage to 74 million people in the u.sDelta dental of california, delta dental of new york, inc., delta dental of pennsylvania and delta dental insurance company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrolleesAll of our companies are members, or affiliates of members, of the delta dental plans association, a network of 39 delta dental companies throughout the countryDelta dental provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state lawIn addition to federal law requirements, delta dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitiesThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our delta dental enterprise is unable to hire individuals residing in alaska, north dakota, nebraska, hawaii, oklahoma, vermont, maine, west virginia, new hampshire, wyoming, puerto rico or other us territories at this time.
Proof of eligibility to work in the united states must be provided if selected for hire.
